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Analisis Antrian pada SS Freis Chicken untuk Menentukan Pelayanan yang Optimal Harahap, Ainun; Munthe , Alfia Egi Prastia Br; Pane, Dinda Nurinayah
Indo-MathEdu Intellectuals Journal Vol. 5 No. 1 (2024): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v5i1.792

This study was conducted to determine the optimal service with the theory of multi-channel-single phase queues, which is anytime two or more are flowed by a single queue. The research method is a single channel multi-phase method. The variables seen are level of utility, probability, average amount, time. The data used for queuing system analysis is the average number of arrivals per hour and the average number of services per hour. Data collection was based on direct observation at SSFC. The results of this study showed that SS Freis Chicken had to increase its chicken stock. So that the service at SSFC is optimal for customers. Queuing is an unavoidable phenomenon today, manufacturing and service companies are required to be able to reduce queues in providing services to customers. The addition of cashiers is carried out in phase 1, namely the payment stage to 2 people so that it can reduce the average customer waiting in the queue which was originally 10 queues to 0 queues and reduce the average time of customers waiting in the queue which was originally 19.33 minutes / person to 1,002 minutes / person. The addition of cashiers can make the performance of the queuing system more optimal.

Analisis Antrian pada SS Freis Chicken untuk Menentukan Pelayanan yang Optimal Harahap, Ainun; Munthe , Alfia Egi Prastia Br; Pane, Dinda Nurinayah
Indo-MathEdu Intellectuals Journal Vol. 5 No. 1 (2024): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v5i1.792

This study was conducted to determine the optimal service with the theory of multi-channel-single phase queues, which is anytime two or more are flowed by a single queue. The research method is a single channel multi-phase method. The variables seen are level of utility, probability, average amount, time. The data used for queuing system analysis is the average number of arrivals per hour and the average number of services per hour. Data collection was based on direct observation at SSFC. The results of this study showed that SS Freis Chicken had to increase its chicken stock. So that the service at SSFC is optimal for customers. Queuing is an unavoidable phenomenon today, manufacturing and service companies are required to be able to reduce queues in providing services to customers. The addition of cashiers is carried out in phase 1, namely the payment stage to 2 people so that it can reduce the average customer waiting in the queue which was originally 10 queues to 0 queues and reduce the average time of customers waiting in the queue which was originally 19.33 minutes / person to 1,002 minutes / person. The addition of cashiers can make the performance of the queuing system more optimal.

Analisa Perancangan Sistem Informasi Pada Toko Rafatar Berbasis Web Menggunakan PHP MySQL Pane, Dinda Nurinayah; Masrizal, Masrizal; Harahap, Syaiful Zuhri; Munthe, Ibnu Rasyid
Journal of Computer Science and Information System(JCoInS) Vol 6, No 3: JCoInS | 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v6i3.7893

Rafatar stores today still rely on manual sales systems that are prone to human error, inefficient, and make inventory management difficult. This study aims to design and build a website-based sales system to overcome these problems. The system was developed using the PHP programming language and MySQL database to improve operational efficiency, data accuracy, and expand market reach. For inventory management, this study applies the FIFO method (First-In, First-Out) to ensure accurate stock management and minimize the risk of loss. The development of this website is expected to increase the competitiveness of Rafatar stores in a competitive market.

Analisis Antrian pada SS Freis Chicken untuk Menentukan Pelayanan yang Optimal Harahap, Ainun; Munthe , Alfia Egi Prastia Br; Pane, Dinda Nurinayah
Indo-MathEdu Intellectuals Journal Vol. 5 No. 1 (2024): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v5i1.792

This study was conducted to determine the optimal service with the theory of multi-channel-single phase queues, which is anytime two or more are flowed by a single queue. The research method is a single channel multi-phase method. The variables seen are level of utility, probability, average amount, time. The data used for queuing system analysis is the average number of arrivals per hour and the average number of services per hour. Data collection was based on direct observation at SSFC. The results of this study showed that SS Freis Chicken had to increase its chicken stock. So that the service at SSFC is optimal for customers. Queuing is an unavoidable phenomenon today, manufacturing and service companies are required to be able to reduce queues in providing services to customers. The addition of cashiers is carried out in phase 1, namely the payment stage to 2 people so that it can reduce the average customer waiting in the queue which was originally 10 queues to 0 queues and reduce the average time of customers waiting in the queue which was originally 19.33 minutes / person to 1,002 minutes / person. The addition of cashiers can make the performance of the queuing system more optimal.

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