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Mawardi, M Cholid
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Economics, Econometrics & Finance

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Tinjauan Tentang Faktor-Faktor Yang Mempengaruhi Minat Berkunjung Kembali Wisatawan (Studi Kasus Taman Wisata Boon Pring Desa Sananrejo Kecamatan Turen Kabupaten Malang) Sahrul Hurum, Alafin Ibnu Syifa’; Wahono, Budi; Mawardi, M Cholid
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This research aims to determine the extent of development of the Boon Pring tourist park and the factors that influence tourists to return to the Boon Pring Sananrejo Turen tourist park. The data mining techniques used in this research are through interviews, observation and documentation. And the data analysis in this research is qualitative data analysis is inductive.The research results show that tourism development in Boon Pring is carried out in the form of adding various tourist attractions and activities. Tourist infrastructure to the Boon Pring area includes transportation, road networks and signs pointing to majors in good condition. Boon Pring tourist facilities (facilities) consist of 8 bathrooms/toilets, stalls, gazebos spread throughout the Boon Pring area, a large parking area, and there are 20 homestays with a total of 30 rooms. In terms of management/infrastructure, available electrical energy sources from the PLN network, including monitoring and security facilities, there are written prohibitions on what not to do while in the Boon Pring area. The management even prepared several officers to go around the bamboo forest to ensure security. In the field of community, environmental and cultural development, in the form of strengthening and educating tourism awareness through village clean-up activities. Availability of facilities, maintenance of cleanliness and guaranteed security are factors that can increase tourists' interest in returning to the Boon Pring tourist attraction. Keywords: Interest In Visiting, Facilities, Cleanliness, Security
Pengaruh Gaya Kepemimpinan, Lingkungan Kerja dan Work Life Balance Terhadap Turnover Intention (Studi Kasus pada Karyawan PT. Kanvill Berkah Abadi) Ghomam, Muhammad Shoikhul; Wahono, Budi; Mawardi, M Cholid
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to analyze the influence of leadership style, work environment, and work-life balance on turnover intention among employees of PT. Kanvill Berkah Abadi. Data was collected through a questionnaire survey filled out by 68 employees. The data analysis used multiple linear regression. The results of the study show that leadership style, work environment, and work-life balance have a significant influence on turnover intention. Leadership style and work environment negatively influence turnover intention, while work-life balance has a positive effect. The study concludes by emphasizing the importance of effective leadership, creating a conducive work environment, and maintaining a balance between work and personal life to reduce turnover intention. Keyword:  Leadership Style, Work Environment, Work Life Balance, Turnover Intention.
Pengaruh Store Atmosphere, Service Excellent Dan Kelengkapan Produk Terhadap Kepuasan Konsumen (Studi Kasus Pada Kedai Aftertaste Coffee Batu) Isamahendra, Yusril; Basalamah, Muhammad Ridwan; Mawardi, M Cholid
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract  This study examines the impact of Store Atmosphere, Service Excellence, and Product Completeness on Customer Satisfaction at Aftertaste Coffee Batu. These three variables were selected due to their significance in enhancing Customer Satisfaction within the relatively competitive F&B industry. Using a quantitative survey method via Google Forms, data was collected from 125 respondents who had visited Aftertaste. The research results indicate that multiple linear regression analysis shows that Store Atmosphere, Service Excellence, and Product Completeness simultaneously have a significant effect on customer satisfaction, with an F-value greater than the F-table value (58.54 > 2.68). Partially, the t-values for each variable are Store Atmosphere (5.625), Service Excellence (4.200), and Product Completeness (3.875), all of which are positively and significantly related, as they exceed the t-table value of 1.65754 (t-value > 1.65754), with Store Atmosphere being the dominant factor. Based on the findings, it is recommended that Aftertaste focus on improving store atmosphere (design & cleanliness), service (staff training), and product completeness to enhance customer satisfaction.  Keywords: Store Atmosphere, Service Excellence, Product Completeness, Customer Satisfaction.
Co-Authors Basalamah, Muhammad Ridwan Ghomam, Muhammad Shoikhul Isamahendra, Yusril Sahrul Hurum, Alafin Ibnu Syifa’