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All Journal BALANCE: Economic, Business, Management and Accounting Journal Edu Learning : Journal of Education and Learning
Marsya, Amanda
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences Other

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Manajemen Organisasi Siswa Intra Sekolah (OSIS) Dalam Meningkatkan Soft Skill Peserta Didik Di SMA Negeri 15 Surabaya Marsya, Amanda; Supriyanto
Edu Learning : Journal of Education and Learning Vol. 3 No. 1 (2024): Volume 3, Nomor 1, Tahun 2024
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Artikel ini memiliki tujuan untuk mendeskripsikan manajemen OSIS berupa perencanaan, pelaksanaan, dan evaluasi dalam meningkatkan soft skill peserta didik di SMA Negeri 15 Surabaya, melalui program kegiatan internal dan eksternal OSIS. Penelitian ini menggunakan metode kualitatif dengan pendekatan studi kasus. Teknik pengumpulan data yang digunakan yaitu wawancara, observasi, dan studi dokumen melalui beberapa informan diantaranya wakil kepala bidang kesiswaan, guru pembina OSIS, ketua OSIS, wakil ketua OSIS, dan ketua pelaksana dari kegiatan LEO X LIMIT, LIBELS CUP, serta LIBELS PARTY. Teknik analisis data yang digunakan oleh peneliti antara lain kondensasi data, penyajian data, dan verifikasi data. Hasil penelitian menunjukkan: (1) OSIS di SMA Negeri 15 Surabaya memiliki program kegiatan internal dan eksternal unggulan yang rutin dilaksanakan dari tahun ke tahun sebagai output peningkatan soft skill peserta didik melalui pengalaman berorganisasi. (2) Manajemen OSIS yang mampu mengembangkan potensi dan soft skill peserta didik melalui proses perencanaan, pelaksanaan, dan evaluasi dari program kegiatan internal dan eksternal OSIS SMA Negeri 15 Surabaya. (3) OSIS merupakan tempat dalam mengimplementasikan nilai-nilai karakteristik moral pada peserta didik dikarenakan dalam menjalankan setiap program kegiatan OSIS, peserta didik secara bergantian akan menjadi ketua pelaksana dan koordinator acara. Kata kunci : Manajemen OSIS, Kegiatan Internal dan Eksternal OSIS, Soft skill
The Influence of Service Innovation and Service Quality on Customer Satisfaction Users of Mobile Banking Livin' by Mandiri Marsya, Amanda; Hambalah, Febrina
BALANCE: Economic, Business, Management and Accounting Journal Vol 21 No 2 (2024): Juli
Publisher : UMSurabaya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/blc.v21i2.22827

Abstract

This research was conducted with the aim of determining the influence and analyzing service innovation and service quality on customer satisfaction among Livin' by Mandiri mobile banking users. Using a quantitative approach with a survey method using SPSS version 27 tools. Primary data is used as a data source in form of a questionnaire from respondent responses with sampling using purposive sampling using the Slovin formula, then a sample of 99 respondents was obtained. The result show that simultaneously service innovation and service quality have a positive and significant effect on customer satisfaction for Livin' by Mandiri. It is hoped PT Bank Mandiri will always develop service innovation and service quality that is easier, faster, more accurate and comfortable by following technological developments so that it has an impact on increasing customer satisfaction.
The Influence of Service Innovation and Service Quality on Customer Satisfaction Users of Mobile Banking Livin' by Mandiri Marsya, Amanda; Hambalah, Febrina
BALANCE: Economic, Business, Management and Accounting Journal Vol 21 No 2 (2024): Juli
Publisher : UMSurabaya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/blc.v21i2.22827

Abstract

This research was conducted with the aim of determining the influence and analyzing service innovation and service quality on customer satisfaction among Livin' by Mandiri mobile banking users. Using a quantitative approach with a survey method using SPSS version 27 tools. Primary data is used as a data source in form of a questionnaire from respondent responses with sampling using purposive sampling using the Slovin formula, then a sample of 99 respondents was obtained. The result show that simultaneously service innovation and service quality have a positive and significant effect on customer satisfaction for Livin' by Mandiri. It is hoped PT Bank Mandiri will always develop service innovation and service quality that is easier, faster, more accurate and comfortable by following technological developments so that it has an impact on increasing customer satisfaction.
Co-Authors Hambalah, Febrina Jayawarsa, A.A. Ketut