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All Journal Journal of Data Mining and Information Systems
Dickson, Nicholas
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Computer Science & IT

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Manajemen Layanan Teknologi Informasi pada Domain Service Operation di Perguruan Tinggi yang ada di Indonesia Albert, Brian; Tantono, Calvin; Chainatra, Derick; Halim, Marcello Stevin; Dickson, Nicholas
JDMIS: Journal of Data Mining and Information Systems Vol. 2 No. 1 (2024): February 2024
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/jdmis.v2i1.1613

Abstract

The use of information technology which is increasingly developing in increasing effectiveness, especially at tertiary institutions in Indonesia is very useful. In academics, the use of this technology helps tertiary institutions in dealing with a problem that is in it. But there are several factors to a problem in the use and management of information technology. This can be overcome by implementing an Information Technology Infrastructure Library Version 3 framework. Management is carried out in the service operation domain due to the high constrained focus on that domain. There are differences in each tertiary institution analyzed using this framework. Significant differences in each college with each research method used to create a descriptive. Assessment and recommendations are different techniques for each college in a result of the journal. There is a discovery in determining the answer at each stage of higher education research. The results obtained at each tertiary institution are different for each indicator or process in the service operation.
Co-Authors Albert, Brian Chainatra, Derick Halim, Marcello Stevin Tantono, Calvin