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All Journal KARYA: Jurnal Pengabdian Kepada Masyarakat IIJSE
Handayani, Sri Linda
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Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Public Health

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PEMANFAATAN PENGGUNAAN APLIKASI INDUSTRIAL AND FINANCIAL SYSTEM (IFS) PADA PEMBUATAN BUKTI PENGELUARAN KAS Handayani, Sri Linda; Prabowo, Budi
KARYA: Jurnal Pengabdian Kepada Masyarakat Vol 4 No 2 (2024): KARYA: Jurnal Pengabdian Kepada Masyarakat
Publisher : FKIP Universitas Samawa

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Abstract

Sistem informasi memiliki manfaat dalam aspek kehidupan salah satunya dalam kebutuhan pengelolaan perusahaan. Aplikasi Industrial and Financial System (IFS) pada PT. Pal Indonesia membantu mengelola sumber daya yang dimiliki, membagikan informasi antar departemen dan mengintegrasikan beberapa operasional bisnis. Tujuan jurnal ini untuk mengetahui manfaat penggunaan Aplikasi Industrial and Financial System pada pembuatan bukti pengeluaran kas. Metode penulisan artikel ilmiah dengan menggunakan metode penelitian kualitatif dan teknik pengumpulan data berupa studi literatur dan studi kepustakaan. Hasil data dikumpulkan menunjukkan bahwa manfaat penggunaan aplikasi Aplikasi Industrial and Financial System pada pembuatan bukti pegeluaran kas seperti otomasisasi proses akuntansi, pengelolaan dokumen digital, dan integrasi data yang kuat.
The Effect of E-Service Quality, E-Trust, and E-Customer Satisfaction on E-Customer Loyalty on the Use of the Halodoc Application (Study: Users of the Halodoc Application in Surabaya City) Handayani, Sri Linda; Prabowo, Budi
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.7158

Abstract

The competition in the digital health industry to maintain and establish long-term relationships with customers, especially the Halodoc application, is the reason for this study. The purpose of this study is to analyze the effect of e-service quality, e-trust, and e-customer satisfaction on e-customer loyalty in Halodoc application users. The research method used is a quantitative approach with an associative research type. Data was collected through a questionnaire distributed to 100 respondents who were Halodoc application users. The data analysis technique used was multiple linear regression with the help of the SPSS program. The results of the analysis showed that simultaneously and partially, the three independent variables, namely e-service quality, e-trust, and e-customer satisfaction, had a positive and significant effect on e-customer loyalty. This study concludes that in order to maintain and encourage customer loyalty, companies need to focus on optimizing service quality, maintaining trust consistently, and increasing high customer satisfaction in order to maintain customer loyalty.
Co-Authors Budi Prabowo