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All Journal Jurnal Penelitian Sistem Informasi
Arif Apriansah
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Computer Science & IT Decision Sciences, Operations Research & Management

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Mitigasi Risiko Sistem Informasi Perpustakaan Perguruan Tinggi Swasta XYZ Menggunakan Management of Risk (MOR) Yulhendri Yulhendri; Setianingsih; Hannah Patricia; Syifa Maulida Akmalia; Arif Apriansah; Ariansah
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 2 No. 1 (2024): FEBRUARI : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v2i1.1509

Abstract

of the libraries in XYZ private university provides an information system to support library services such as borrowing books, extending the loan period, and returning books. This information system is inseparable from the risks and impacts that threaten its use. The purpose of this research is to analyze the risks contained in the information system using the ITIL framework. The ITIL framework is used as a guide in developing operational steps so that the continuity of library information system services can run well. Based on the research that has been done, the results show that there are 5 risks consisting of 2 risks with low risk levels, 1 risk with medium risk levels, and 2 risks with high risk levels
Evaluasi Aplikasi Seluler KAI Access Menggunakan Metodologi Usability Testing Riya Widayanti; Arif Apriansah; Sandy Lorent; Gideon Hatorangan Rajagukguk
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 2 No. 3 (2024): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v2i3.2221

Abstract

The utilization of information technology has increased the efficiency and effectiveness of business processes, particularly in the transportation sector. To facilitate users, PT. Kereta Api Indonesia (Persero) offers ticket booking services through the KAI Access smartphone application. However, this application has received considerable negative feedback regarding its usability, which jeopardizes its effectiveness, efficiency, and user experience. The purpose of this study is to evaluate the usability of the KAI Access application and identify areas needing improvement. The data collection method used is quantitative, following ISO 9241-11 standards, and involves several users to assess the three main aspects of usability: effectiveness, efficiency, and user satisfaction. The study's findings indicate that 40% of users experience difficulties in navigating and completing tasks within the application, highlighting issues with the interface design. The average time required to complete a task is 8 minutes,longer than similar applications, indicating a low level of application efficiency. User satisfaction is reflected by an average score of 3.2 out of 5, indicating a somewhat disrupted level of satisfaction. The analysis of the study results shows that the main issues lie in unclear navigation, incomplete information, unappealing visuals,and poor application performance. To improve the usability of the KAI Access application, it is recommended to make improvements in navigation design, provide clearer and more comprehensive information, refine the visual design, and optimize the application's workflow.
Co-Authors Ariansah Gideon Hatorangan Rajagukguk Hannah Patricia Riya Widayanti Sandy Lorent Setianingsih Syifa Maulida Akmalia Yulhendri Yulhendri