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All Journal JUMANTIK (Jurnal Ilmiah Penelitian Kesehatan)
Pratiwi, Rizky Putri
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Environmental Science Health Professions Nursing Public Health

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Manajemen Proyek Program Perbaikan Mutu dan Kinerja melalui Audit Internal di Puskesmas Tanjung Api-Api Pratiwi, Rizky Putri; Munawarah, Siti Halimatul; Syakurah, Rizma Adlia
JUMANTIK (Jurnal Ilmiah Penelitian Kesehatan) Vol 9, No 2 (2024)
Publisher : Prodi Kesehatan Masyarakat Fakultas Kesehatan Masyarakat UIN Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jumantik.v9i2.19808

Abstract

Public health centers as public providers are required to provide optimal services to the community. This research analyzes the quality and performance improvement program at the Tanjung Api-Api Public Health Center. This research uses a case approach through interviews, observation, and document review. The activities were carried out from January to April 2022. Informants in the research included the head of the public health center, program holders, implementers, and all of the staff at the Tanjung Api-Api. The results of the activities are processed and presented in descriptive form. This research uses a project management approach which consists of the activity initiation stage, preparation, implementation, monitoring and supervision, and evaluation. The results found that the registration process was still manual, the condition of service rooms was limited, the behavior of health workers was not good, and service times and infrastructure were incomplete. It is hoped that the public health center will immediately carry out follow-up actions to minimize various complaints so that people who receive services can feel satisfied and this will impact optimal quality and performance.Keywords: Health Service, Patient Satisfaction, Performance, Project Management, Quality Improvement
Co-Authors Awaludin, Idan Dewi, Wita Citra Fakhriyatiningrum, Fakhriyatiningrum Hamzah Hasyim Morsely, Cindy Junie Nabila, Imtiyazi Rizma Adlia Syakurah Siti Halimatul Munawarah Wahyuni, Triska Septi