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All Journal Jurnal Kewarganegaraan Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Journal of Creative Student Research Jurnal Mahasiswa Kreatif
Faiz Albana
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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PENGARUH KINERJA PENANGANAN DAN KUALITAS PELAYANAN BAGASI TERHADAP KEPUASAN PENUMPANG DI MASKAPAI CITILINK RUTE MALANG – JAKARTA Faiz Albana; Dinarintan Melinda Firdausy
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 2 No. 3 (2022): November : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaem.v2i3.355

Abstract

This study aims to determine the effect of handling performance and service quality and determine the attributes of handling performance and service quality on the Citilink Airlines Malang - Jakarta route at Abdurrachman Salech Airport Malang that need to be developed. This research was conducted for one month, using the dimensions of passenger satisfaction, namely professionalism, service responsiveness, service availability, overall satisfaction, comfort. The sample of this research is Citilink airline passengers. The sample in this study used purposive sampling method. Data was collected by using questionnaires and literature studies. The research method uses a quantitative research design in the form of a survey with Classical Assumption Test, Multiple Regression Analysis and Hypothesis Testing. The results of this study indicate that the data is normally distributed with a significance level of 0.282 or greater than 0.05, and indicates that there is a unidirectional relationship between the independent variable and the dependent variable. It can be concluded that Citilink airline passengers at Abdurrachman Saleh Airport Malang are satisfied with the handling performance and service quality provided with a value (69.6%). Each variable dimension can be developed to be able to improve the handling performance and quality of baggage services in this study.
Pengaruh Penerapan Low Cost Carrier & Brand Image Terhadap Keputusan Penumpang Dalam Pembelian Tiket Pesawat Lion Air Di Bandar Udara Internasional Yogyakarta Evi Wahyuni Dau; Faiz Albana
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1145

Abstract

Maskapai Lion Air is a private company engaged in aviation services that have been long enough in the territory of Indonesia. . Lion Air itself is famous for airlines that offer flights with low fares or Low Cost Carier (LCC) at prices that are somewhat cheaper than prices offered by other airlines considered an effort to discipline the public in traveling effectively and efficiently. Brand image is a very important thing that must be considered by companies as market participants, because through a good Brand Image will be able to cause emotional values in consumers. This study used quantitative methods using purposive sampling. The sample used in this study was 100 respondents. The results of the distribution of questionnaires to 100 respondents of Lion Air airline passengers at Bandar Uadar Internasional Yogyakarta and measured using Roscoe theory. Data collection of the number of samples using surveys and instruments in the form of questionnaires. Test T and coefficient of determination with Low Cost Carrier &; Brand Image as the independent variable and Purchase Decision as the bound variable processed using SPSS. The results showed that the value of t calculated t table with a value of 5.326 1.661 with a significance level of 0.05, so it can be concluded that Ho is accepted and Ha is rejected which means there is an influence of Loc Cost Carrier &; Brand Image on Purchasing Decisions simultaneously. based on the coefficient of determination R2, it can be concluded that the contribution of the magnitude of the influence of all variables (Low Cost Carrier &; Brand Image) on the dependent variable (Purchase Decision) is 53.3%, while the remaining 46.7% is influenced by other variables that are not studied. Based on the conclusions obtained in this study, there are several suggestions that can be given regarding Low Cost Carrier &; Brand Image on passenger decisions in purchasing Lion Air flight tickets at Yogyakarta International Airport, for companies it is expected to be able to maintain and improve the image of the company. By continuing to provide and improve quality in serving passenger needs. The company is also expected to understand the characteristics of its consumers about what is needed and wanted, thus the company will be easier in attracting consumers in making purchases both old consumers and to attract new consumers.
Pengaruh Kualitas Pelayanan dan Harga Jasa Taksi Jemput Terhadap Kepuasan Penumpang di Bandar Udara Internasional Zainuddin Abdul Majid Lombok Fidya Fitra Miliatri; Faiz Albana
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.744 KB) | DOI: 10.31316/jk.v6i3.4108

Abstract

Abstrak Pembangunan suatu negara membutuhkan jasa angkutan yang harus memadai, karena tanpa adanya sarana transportasi sebagai sarana yang menunjang mobilisasi pelanggan dan barang maka sulit mengharapkan tercapainya hasil yang memuaskan dalam usaha pengembangan ekonomi bagi sebuah negara. Ada beberapa pertimbangan yang menjadi perhatian pengguna jasa dalam memilih sarana transportasi yang akan dipergunakan, misalnya jarak dan waktu yang akan ditempuh selama perjalanan, resiko yang dihadapi serta bentuk dan kualitas pelayanan yang diberikan oleh penyedia jasa transportasi. Alasan peneliti tertarik mengambil judul ini karena peneliti ingin mengembangkan penelitian terdahulu dan ingin mengetahui lebih dekat informasi tentang hal-hal apa saja yang membuat pelanggan jasa taksi di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok merasa kurang puas atau merasa kurang nyaman terhadap kinerja layanan taksi di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok. Penelitian ini dilakukan adalah untuk mengetahui apakah ada pengaruh kualitas pelayanan dan harga terhadap kepuasan penumpang jasa taksi jemput di Bandar Udara Internasional Zainuddin Abdul Majid Lombok. Penelitian ini diolah dengan metode kuantitatif, menyebar kuisioner, dan mengolah data. Hasil penelitian ini menunjukkan bahwa: 1) Kulitas pelayanan dan harga berpengaruh secara simultan terhadap kepuasan penumpang. 2) Secara parsial kualitas pelayanan berpengaruh secara positif dan berpengaruh signifikan terhadap kepuasan penumpang. 3) Harga berpengaruh positif dan signifikan terhadap kepuasan penumpang. 4) Secara dominan kedua variabel mempunyai pengaruh yang sangat signifikan terhadap kepuasan penumpang jasa taksi jemput di Bandar Udara Internasional Zainuddin Abdul Majid Lombok. Kata Kunci: Kualitas Pelayanan, Harga, dan Kepuasan Penumpang Abstract The development of a country requires transportation services that must be adequate, because without transportation facilities as a means to support the mobilization of customers and goods, it is difficult to expect satisfactory results to be achieved in an effort to develop the economy of a country. There are several considerations that become the attention of service users in choosing the means of transportation to be used, for example the distance and time to be taken during the trip, the risks faced as well as the form and quality of services provided by transportation service providers. The reason researchers are interested in taking this title is because researchers want to develop previous research and want to find out more closely information about what things make taxi service customers at Zainuddin Abdul Madjid International Airport Lombok feel less satisfied or feel less comfortable with the performance of taxi services at the airport. Zainuddin Abdul Madjid International Airport Lombok. This study was conducted to determine whether there is an effect of service quality and price on passenger satisfaction of taxi services at Zainuddin Abdul Majid International Airport Lombok. This research is processed by quantitative methods, distributing questionnaires, and processing data. The results of this study indicate that: 1) Service quality and price have a simultaneous effect on passenger satisfaction. 2) Partially the quality of service has a positive and significant effect on passenger satisfaction. 3) Price has a positive and significant effect on passenger satisfaction. 4) Dominantly, the two variables have a very significant influence on the satisfaction of passengers of pick-up taxi services at Zainuddin Abdul Majid International Airport, Lombok. Keywords: Service Quality, Price, and Passenger Satisfaction
Penanganan Special Cargo Domestik Oleh Unit Cargo Service Bandar Udara Internasional Jenderal Ahmad Yani Semarang Erangga Fradana; Faiz Albana
Journal of Creative Student Research Vol. 2 No. 4 (2024): Agustus : Journal of Creative Student Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jcsr-politama.v2i4.4178

Abstract

In current cargo management operations, the process of loading and unloading incoming cargo still uses human power. The problems that occur at the Cargo Terminal are: There are a lot of cargo items that need to be handled, especially special types of cargo. There have been several incidents where cargo items were released outside operational hours and this resulted in the cargo not being handled properly. So special processing and handling is needed for the release of this special cargo because these goods are types of goods that are easily damaged, die, rot, wither and have high value. Therefore, the release process needs to have special procedures in accordance with IATA and/or carrier regulations. This research uses qualitative methods with descriptive research type. Researchers obtained data for this study at General Ahmad Yani International Airport, Semarang. Data collection from this research is interviews, observation and documentation. The results of this research show that the description of domestic special cargo handling at the Semarang cargo terminal can be defined as handling cargo goods that must be handled specifically or handled outside operational hours. Release of commodity type cargo (live animals, perishables, marine products) supported by personnel/officers who have competence in their fields.
Pengaruh Kualitas Pelayanan dan Harga Jasa Taksi Jemput Terhadap Kepuasan Penumpang di Bandar Udara Internasional Zainuddin Abdul Majid Lombok Fidya Fitra Miliatri; Faiz Albana
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.4108

Abstract

Abstrak Pembangunan suatu negara membutuhkan jasa angkutan yang harus memadai, karena tanpa adanya sarana transportasi sebagai sarana yang menunjang mobilisasi pelanggan dan barang maka sulit mengharapkan tercapainya hasil yang memuaskan dalam usaha pengembangan ekonomi bagi sebuah negara. Ada beberapa pertimbangan yang menjadi perhatian pengguna jasa dalam memilih sarana transportasi yang akan dipergunakan, misalnya jarak dan waktu yang akan ditempuh selama perjalanan, resiko yang dihadapi serta bentuk dan kualitas pelayanan yang diberikan oleh penyedia jasa transportasi. Alasan peneliti tertarik mengambil judul ini karena peneliti ingin mengembangkan penelitian terdahulu dan ingin mengetahui lebih dekat informasi tentang hal-hal apa saja yang membuat pelanggan jasa taksi di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok merasa kurang puas atau merasa kurang nyaman terhadap kinerja layanan taksi di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok. Penelitian ini dilakukan adalah untuk mengetahui apakah ada pengaruh kualitas pelayanan dan harga terhadap kepuasan penumpang jasa taksi jemput di Bandar Udara Internasional Zainuddin Abdul Majid Lombok. Penelitian ini diolah dengan metode kuantitatif, menyebar kuisioner, dan mengolah data. Hasil penelitian ini menunjukkan bahwa: 1) Kulitas pelayanan dan harga berpengaruh secara simultan terhadap kepuasan penumpang. 2) Secara parsial kualitas pelayanan berpengaruh secara positif dan berpengaruh signifikan terhadap kepuasan penumpang. 3) Harga berpengaruh positif dan signifikan terhadap kepuasan penumpang. 4) Secara dominan kedua variabel mempunyai pengaruh yang sangat signifikan terhadap kepuasan penumpang jasa taksi jemput di Bandar Udara Internasional Zainuddin Abdul Majid Lombok. Kata Kunci: Kualitas Pelayanan, Harga, dan Kepuasan Penumpang Abstract The development of a country requires transportation services that must be adequate, because without transportation facilities as a means to support the mobilization of customers and goods, it is difficult to expect satisfactory results to be achieved in an effort to develop the economy of a country. There are several considerations that become the attention of service users in choosing the means of transportation to be used, for example the distance and time to be taken during the trip, the risks faced as well as the form and quality of services provided by transportation service providers. The reason researchers are interested in taking this title is because researchers want to develop previous research and want to find out more closely information about what things make taxi service customers at Zainuddin Abdul Madjid International Airport Lombok feel less satisfied or feel less comfortable with the performance of taxi services at the airport. Zainuddin Abdul Madjid International Airport Lombok. This study was conducted to determine whether there is an effect of service quality and price on passenger satisfaction of taxi services at Zainuddin Abdul Majid International Airport Lombok. This research is processed by quantitative methods, distributing questionnaires, and processing data. The results of this study indicate that: 1) Service quality and price have a simultaneous effect on passenger satisfaction. 2) Partially the quality of service has a positive and significant effect on passenger satisfaction. 3) Price has a positive and significant effect on passenger satisfaction. 4) Dominantly, the two variables have a very significant influence on the satisfaction of passengers of pick-up taxi services at Zainuddin Abdul Majid International Airport, Lombok. Keywords: Service Quality, Price, and Passenger Satisfaction
Co-Authors Dinarintan Melinda Firdausy Erangga Fradana Evi Wahyuni Dau Fidya Fitra Miliatri