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All Journal Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis MES Management Journal Journal of Creative Student Research Jurnal Kajian Dan Penalaran Ilmu Manajemen Indonesian Journal of Aviation Science and Engineering Jurnal Bisnis Inovatif dan Digital
Zenita Kurniasari
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Religion Aerospace Engineering Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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ANALISIS IMPLEMENTASI SURAT EDARAN KEMENTERIAN PERHUBUNGAN NOMOR 13 TAHUN 2020 DI BANDAR UDARA INTERNASIONAL YOGYAKARTA Adhinda Zhalzabila Qatrunnada; Zenita Kurniasari
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 3 No. 2 (2023): Juli: Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v3i2.1712

Abstract

At the end of 2019 the world was shocked by the presence of a new virus, namely the corona virus. The more people who gather in a confined space, the greater the risk of transmission of the corona virus. The airport is a gathering place for many people or individuals from various countries and regions that have the potential to spread viruses or infectious diseases, by implementing health protocols at airports it is hoped that it can help control the spread of disease and can give passengers confidence to travel safely by using transportation air. This study uses qualitative methods with data collection techniques through interviews, observation, and documentation. Then proceed with data analysis techniques, namely data reduction, data presentation, and drawing conclusions. The results obtained in this study are that Yogyakarta International Airport has implemented the health protocol according to the Ministry of Transportation Circular Letter Number 13 of 2020 properly. However, there have been several obstacles in implementing health protocols in recent years due to the transition from SE 13 of 2020 regulations to the Ministry of Home Affairs regulations 53 of 2022, where Yogyakarta International Airport is adjusting to new regulations and ensuring that old regulations are not neglected.
Pengaruh Pelayanan Petugas Unit Informasi Dan Customer Service Terhadap Kepuasan Pengguna Jasa Pt. Angkasa Pura II Bandar Udara Supadio Pontianak Rafitha Dwi Utami; Zenita Kurniasari
Indonesian Journal of Aviation Science and Engineering Vol. 1 No. 4 (2024): October
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/pjase.v1i4.3029

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh kualitaspelayanan petugas unit informasid dan customer service terhadap kepuasanpengguna jasa PT.Angkasa Pura II Bandar Udara Supadio Pontianak. Penelitian ini menggunakan pendekatan kuantitatif dengan menyebarkankuesioner. Sampel yang menjadi responden dalam penelitian ini adalah 100 orang pengguna jasa Bandar Udara Supadio Pontianak. Analisis datanyamenggunakan Uji Validitas, Uji Reliabilitas, Uji Normalitas, Uji AnalisisRegresi Liner Sederhana, Uji T (Parsial) dan Uji Koefisiensi Determinasi (R²) dengan menggunakan SPSS 15.0. Hasil penelitian dan pembahasan diperolehterdapat hubungan positif antara Kualitas Pelayanan Petugas denganKepuasan Pengguna Jasa PT.Angkasa Pura II Bandar Udara SupadioPontianak, hal ini dibuktikan dengan hasil perhitungan Nilai R Square sebesar0,693 atau 69,3% yang menunjukkan bahwa Pengaruh Pelayanan (X) terhadap Kepuasan Pengguna Jasa PT.Angkasa Pura II Bandara Suapdioadalah sebesar 69,3% dan sisanya sebesar 30,7% dipengaruhi oleh faktor lain. Hasil nilai regresi Y = 14.878 + 0,452X yang berarti jika nilai PelayananPetugas meningkat sebesar 1 maka Kepuasan Pengguna Jasa meningkatsebesar 0,452. Nilai thitung pada penelitian ini sebesar 14,878 berbandingttabel sebesar 1,984467, sehingga thitung > ttabel. Hipotesis penelitian iniditerima karena terbukti Pelayanan Petugas berpengaruh positif dan signifikanterhadap Kepuasan Pengguna Jasa.
Pengaruh Penggunaan Garbarata Sebagai Fasilitas Penunjang Terhadap Kepuasan Penumpang Di Bandar Udara Depati Amir Pangkal Pinang Maisyarah Azmamiyani; Zenita Kurniasari
Journal of Creative Student Research Vol. 1 No. 3 (2023): Juni : Journal of Creative Student Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jcsrpolitama.v1i3.1712

Abstract

There are many facilities provided by airport organizers to support passenger comfort. In this case, in particular, are the facilities provided to make it easier for passengers to get to and from the plane to the arrival terminal. The use of garbarata plays an important role in services with the aim of providing comfort and satisfaction for passengers, so that passengers do not need to get off the runway and walk far from the plane to the arrival terminal or from the departure terminal to the plane. This study aims to determine whether there is an effect of the use of garbarata and how much influence it has on passenger satisfaction at Depati Amir Pangkal Pinang Airport. The population of this study was 16,727 respondents with 100 samples and data processing using SPSS (Statistical Program for Social Science). This study uses a quantitative approach based on statistical information, the reason researchers use a quantitative approach in this study is because the data that is the object of this study is the processing result of filling out the questionnaire. The results of the research that has been discussed, we can conclude that the sig value of Garbarata Facilities (X) on Passenger Satisfaction (Y) is 0.000 <0.05 so it can be concluded that Ho is rejected, then there is a significant influence between one variable of garbarata facilities (X) on passenger satisfaction variable (Y). Garbarata Facility variable contributes 0.703 or 70.3% to passenger satisfaction and the remaining 29.7% is influenced by other factors.
Pengaplikasian Prosedur Penggunaan Aviobridge Dalam Pelaksanaan Kerja Petugas Apron Movement Control Bandar Udara Supadio Pontianak Romay Hamonangan Leo; Zenita Kurniasari
Jurnal Bisnis Inovatif dan Digital Vol. 2 No. 3 (2025): Juli : Jurnal Bisnis Inovatif dan Digital
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jubid.v2i3.620

Abstract

Supadio Airport in Pontianak is a major air transport gateway in West Kalimantan, heavily reliant on aviobridge facilities to support passenger comfort and operational efficiency. However, the implementation of aviobridge operating procedures by Apron Movement Control (AMC) officers often faces challenges, such as procedural inconsistencies and technical obstacles. This study aims to analyze the compliance of AMC officers with standard operating procedures (SOP) for aviobridge usage and to identify the challenges encountered in its operation at Supadio Airport, Pontianak. This research employs a qualitative method with a descriptive approach. Data were collected through direct observation, in-depth interviews with AMC officers, and documentation studies related to SOP and aviobridge operational reports. Data analysis was conducted systematically to evaluate procedural implementation and identify inhibiting factors in AMC officers' performance. The results of the study showed that most AMC officers had implemented the SOP for operating the aviobridge well, but there were still some discrepancies, especially in the undocking process and coordination between units. The main obstacles faced included limited personnel in one shift, as well as technical problems with the aviobridge facilities, increasing training and coordination across units was needed to ensure optimal and safe aviobridge operations.
Analisis I Ketersediaani Fasilitasi Petugasi Aproni Movementi Controli Dalam Mendukung Operasional Di Bandar Udarai Abdulrachman Saleh Malang Helmi Yudiyansyah; Zenita Kurniasari
Jurnal Kajian dan Penalaran Ilmu Manajemen Vol. 1 No. 3 (2023): Juli : Jurnal Kajian dan Penalaran Ilmu Manajemen
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jkpim.v1i3.133

Abstract

Apron Movement Control (AMC) officers when operating must maximize existing facilities so that there are additional facilities that are lacking in the AMC unit. This study aims to find out what types of work facilities must be available to assist the operation of iApron Movement Control officers at Abdulrachmani Salehi Malang Airport and to determine the availability of the number of facilities that must be available to assist the operation of Aproni Movement Control officers at Abdulrachmani Saleh Airport Malang. This study uses a qualitative and quantitative approach with data collection techniques using qualitative observation, structured interviews, and documentation while quantitative uses the AMC unit facility data form, and observations, which were collected from relevant informants when the writer went to the field. The results of this study indicate that the types of facilities that must be available in the operation of Apron Movement Control officers are Personal Protective Equipment (PPE), personal protective equipment in the form of safety vests, raincoats, hats, safety shoes, booth shoes, ear muffs & ear plugs, goggles anti uv where these facilities must be available in the AMC unit. These facilities are very important to assist officers. Facilities that are not available, such as safety shoes, booth shoes, ear muffs & ear plugs, anti-UV goggles that are not available and an insufficient number of ear muffs and ear plugs, this was responded to by the Chairman of AMC.
Analisis Kerja Petugas Flight Coordinator dalam Mencapai On-Time Performance di Bandar Udara Internasional Soekarno-Hatta Tangerang Banten: Penelitian pada Maskapai TransNusa di PT. Jasa Angkasa Semesta Shiva Amalia; Zenita Kurniasari
MES Management Journal Vol. 3 No. 1 (2024): MES Management Journal 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i1.172

Abstract

Flight Coordinators have a very important role in maintaining On-Time Performance (OTP) or punctuality in flight operations. A number of obstacles they experience can affect on-time performance and must be managed well. The aim of this research is to determine the work of flight coordinator officers in achieving on time performance at Soekarno Hatta Tangerang Banten International Airport. This research uses a qualitative method using primary data obtained through interviews and observation, secondary data through literature study and documentation. The data collection techniques used were observation (participating in the field), interviews and documentation. Interviews were conducted with supervisors and heads of narrow bodies, as well as TransNusa flight coordinators. Data analysis techniques by collecting data, reducing data, presenting data, and drawing conclusions. The results of this research are the suitability of the flight coordinator in carrying out work according to his job desk, starting from the plane not yet landing to the pushback plane. Work factors or obstacles that are often faced by flight coordinators are late arrival and parking stands in remote areas. Efforts that can be made to overcome these obstacles are carrying out quick handling and speeding up coordination with related units in order to achieve on-time performance targets.
Co-Authors Adhinda Zhalzabila Qatrunnada Helmi Yudiyansyah Maisyarah Azmamiyani Rafitha Dwi Utami Romay Hamonangan Leo Shiva Amalia