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All Journal Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis MES Management Journal Jurnal Kajian Dan Penalaran Ilmu Manajemen Indonesian Journal of Aviation Science and Engineering Jurnal Publikasi Manajemen Informatika
Zenita Kurniasari
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Religion Aerospace Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences Other

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ANALISIS IMPLEMENTASI SURAT EDARAN KEMENTERIAN PERHUBUNGAN NOMOR 13 TAHUN 2020 DI BANDAR UDARA INTERNASIONAL YOGYAKARTA Adhinda Zhalzabila Qatrunnada; Zenita Kurniasari
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 3 No. 2 (2023): Juli: Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v3i2.1712

Abstract

At the end of 2019 the world was shocked by the presence of a new virus, namely the corona virus. The more people who gather in a confined space, the greater the risk of transmission of the corona virus. The airport is a gathering place for many people or individuals from various countries and regions that have the potential to spread viruses or infectious diseases, by implementing health protocols at airports it is hoped that it can help control the spread of disease and can give passengers confidence to travel safely by using transportation air. This study uses qualitative methods with data collection techniques through interviews, observation, and documentation. Then proceed with data analysis techniques, namely data reduction, data presentation, and drawing conclusions. The results obtained in this study are that Yogyakarta International Airport has implemented the health protocol according to the Ministry of Transportation Circular Letter Number 13 of 2020 properly. However, there have been several obstacles in implementing health protocols in recent years due to the transition from SE 13 of 2020 regulations to the Ministry of Home Affairs regulations 53 of 2022, where Yogyakarta International Airport is adjusting to new regulations and ensuring that old regulations are not neglected.
Pengaruh Pelayanan Petugas Unit Informasi Dan Customer Service Terhadap Kepuasan Pengguna Jasa Pt. Angkasa Pura II Bandar Udara Supadio Pontianak Rafitha Dwi Utami; Zenita Kurniasari
Indonesian Journal of Aviation Science and Engineering Vol. 1 No. 4 (2024): October
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/pjase.v1i4.3029

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh kualitaspelayanan petugas unit informasid dan customer service terhadap kepuasanpengguna jasa PT.Angkasa Pura II Bandar Udara Supadio Pontianak. Penelitian ini menggunakan pendekatan kuantitatif dengan menyebarkankuesioner. Sampel yang menjadi responden dalam penelitian ini adalah 100 orang pengguna jasa Bandar Udara Supadio Pontianak. Analisis datanyamenggunakan Uji Validitas, Uji Reliabilitas, Uji Normalitas, Uji AnalisisRegresi Liner Sederhana, Uji T (Parsial) dan Uji Koefisiensi Determinasi (R²) dengan menggunakan SPSS 15.0. Hasil penelitian dan pembahasan diperolehterdapat hubungan positif antara Kualitas Pelayanan Petugas denganKepuasan Pengguna Jasa PT.Angkasa Pura II Bandar Udara SupadioPontianak, hal ini dibuktikan dengan hasil perhitungan Nilai R Square sebesar0,693 atau 69,3% yang menunjukkan bahwa Pengaruh Pelayanan (X) terhadap Kepuasan Pengguna Jasa PT.Angkasa Pura II Bandara Suapdioadalah sebesar 69,3% dan sisanya sebesar 30,7% dipengaruhi oleh faktor lain. Hasil nilai regresi Y = 14.878 + 0,452X yang berarti jika nilai PelayananPetugas meningkat sebesar 1 maka Kepuasan Pengguna Jasa meningkatsebesar 0,452. Nilai thitung pada penelitian ini sebesar 14,878 berbandingttabel sebesar 1,984467, sehingga thitung > ttabel. Hipotesis penelitian iniditerima karena terbukti Pelayanan Petugas berpengaruh positif dan signifikanterhadap Kepuasan Pengguna Jasa.
Analisis I Ketersediaani Fasilitasi Petugasi Aproni Movementi Controli Dalam Mendukung Operasional Di Bandar Udarai Abdulrachman Saleh Malang Helmi Yudiyansyah; Zenita Kurniasari
Jurnal Kajian dan Penalaran Ilmu Manajemen Vol. 1 No. 3 (2023): Juli : Jurnal Kajian dan Penalaran Ilmu Manajemen
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jkpim.v1i3.133

Abstract

Apron Movement Control (AMC) officers when operating must maximize existing facilities so that there are additional facilities that are lacking in the AMC unit. This study aims to find out what types of work facilities must be available to assist the operation of iApron Movement Control officers at Abdulrachmani Salehi Malang Airport and to determine the availability of the number of facilities that must be available to assist the operation of Aproni Movement Control officers at Abdulrachmani Saleh Airport Malang. This study uses a qualitative and quantitative approach with data collection techniques using qualitative observation, structured interviews, and documentation while quantitative uses the AMC unit facility data form, and observations, which were collected from relevant informants when the writer went to the field. The results of this study indicate that the types of facilities that must be available in the operation of Apron Movement Control officers are Personal Protective Equipment (PPE), personal protective equipment in the form of safety vests, raincoats, hats, safety shoes, booth shoes, ear muffs & ear plugs, goggles anti uv where these facilities must be available in the AMC unit. These facilities are very important to assist officers. Facilities that are not available, such as safety shoes, booth shoes, ear muffs & ear plugs, anti-UV goggles that are not available and an insufficient number of ear muffs and ear plugs, this was responded to by the Chairman of AMC.
Analisis Kerja Petugas Flight Coordinator dalam Mencapai On-Time Performance di Bandar Udara Internasional Soekarno-Hatta Tangerang Banten: Penelitian pada Maskapai TransNusa di PT. Jasa Angkasa Semesta Shiva Amalia; Zenita Kurniasari
MES Management Journal Vol. 3 No. 1 (2024): MES Management Journal 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i1.172

Abstract

Flight Coordinators have a very important role in maintaining On-Time Performance (OTP) or punctuality in flight operations. A number of obstacles they experience can affect on-time performance and must be managed well. The aim of this research is to determine the work of flight coordinator officers in achieving on time performance at Soekarno Hatta Tangerang Banten International Airport. This research uses a qualitative method using primary data obtained through interviews and observation, secondary data through literature study and documentation. The data collection techniques used were observation (participating in the field), interviews and documentation. Interviews were conducted with supervisors and heads of narrow bodies, as well as TransNusa flight coordinators. Data analysis techniques by collecting data, reducing data, presenting data, and drawing conclusions. The results of this research are the suitability of the flight coordinator in carrying out work according to his job desk, starting from the plane not yet landing to the pushback plane. Work factors or obstacles that are often faced by flight coordinators are late arrival and parking stands in remote areas. Efforts that can be made to overcome these obstacles are carrying out quick handling and speeding up coordination with related units in order to achieve on-time performance targets.
ANALISIS DAMPAK DARI KERUGIAN MASKAPAI PT GARUDA INDONESIA PADA SEGI OPERASIONAL PESAWAT UDARA DI BANDAR UDARA INTERNASIONAL NGURAH RAI BALI WILAYAH KERJA KANTOR OTORITAS BANDAR UDARA IV M Raikal S Gafar; Zenita Kurniasari
Jurnal Publikasi Manajemen Informatika Vol. 1 No. 3 (2022): SEPTEMBER : JURNAL PUBLIKASI MANAJEMEN INFORMATIKA
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupumi.v1i3.527

Abstract

The covid pandemic has had a major impact on the business of a state-owned airline that has awards in the world of international aviation, namely Garuda Indonesia. This big impact is in the form of a decrease in flight activities so that it affects airline revenues due to regulations issued by the government such as lock down, social distancing and others. From this regulation, Garuda Indonesia's airline business suffered losses. The purpose of this study is 1) to determine the cause of the loss of the airline PT. Garuda Indonesia. 2) To find out the impact of the loss of the airline PT. Garuda Indonesia against aircraft operations at Bali's Ngurah Rai International Airport. This study uses a qualitative method. Data collection instruments were interviews, observations and documentation with supporting documents at Garuda Indonesia and the air transportation unit at the Airport Authority Office IV. To answer the formulation of the research problem, the researchers carried out 3 stages of analysis consisting of data reduction, data presentation, and conclusion drawing. The results of this study show that 1) There are 3 factors that cause losses to Garuda Indonesia airline, namely the covid pandemic, aircraft rental financing and corruption cases in the procurement of ATR and Bombardier aircraft. 2) The impact given to GA's losses in terms of operations, there are 2 factors, namely operating activities which are few compared to the time slot owned by Garuda Indonesia, which is certainly different from the period before the covid pandemic, and a reduction in the operational route of Garuda Indonesia aircraft, namely BDO-DPS which did not propose this route for operation in 2022 with the reason to reduce Garuda Indonesia's cost burden which is certainly different from the period before covid, this route was operated.
Co-Authors Adhinda Zhalzabila Qatrunnada Helmi Yudiyansyah M Raikal S Gafar Rafitha Dwi Utami Shiva Amalia