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All Journal Pena Justisia: Media Komunikasi dan Kajian Hukum Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara
Lusiana Apriliyanti
Unknown Affiliation
Law, Crime, Criminology & Criminal Justice Social Sciences

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Implementasi Perlindungan Hukum terhadap Penyampaian Keluhan Layanan Kesehatan Rumah Sakit oleh Pasien dengan Media Massa Lusiana Apriliyanti; Dwi Cornelita Anggraini; Nena Ayu Sabrina; Destyan Wahyu Ningtyas; Muhammad Aufa Kamal
Eksekusi : Jurnal Ilmu Hukum dan Administrasi Negara Vol. 2 No. 2 (2024): Mei : Jurnal Ilmu Hukum dan Administrasi Negara
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/eksekusi.v2i2.1123

Abstract

Issues related to patients who complain about health services in hospitals with the mass media are important and complex issues. Patients have the right to complain about the services received, and hospitals have the obligation to follow up on these complaints. However, in practice, there are still several obstacles that hinder the implementation of legal protection. These obstacles include patients' lack of understanding of their rights, limited access for patients to submit complaints, imbalance in legal protection for patients and hospitals, and unbalanced media coverage. To overcome these obstacles, concrete efforts are needed from various stakeholders, such as increasing patient understanding, providing easily accessible means of complaints, and improving regulations related to health services in hospitals through the mass media. With the implementation of these suggestions, it is expected that legal protection for patients can be improved, and better health services can be realized.
Responsibility of Producers and Distributors for Losses Suffered by Consumers (Study at PT Semen Indonesia Distributor) Lusiana Apriliyanti; Kamal, Ubaidillah
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 24 No. 1 (2025): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v24i2.6244

Abstract

The responsibility of business actors for product defects is an essential aspect of consumer protection. However, in practice, there remains an imbalance in the distribution of liability for product damage between producers and distributors. This study examines the liability for damages resulting from defective building materials experienced by consumers of PT Semen Indonesia Distributor (PT SID). The research addresses two main questions: (1) How is the legal relationship structured among producers, distributors, and consumers in product liability cases? (2) What are the responsibilities of producers and distributors for losses suffered by consumers? The study uses an empirical juridical method with a qualitative approach. Data is obtained through interviews with consumers and related parties of PT SID, observation of the product damage claim mechanism, literature study and document study related to PT SID's agreement. The findings reveal that the legal relationship among producers, distributors, and consumers arises from sales transactions and is bound by either written or verbal agreements. However, these agreements lack explicit provisions regarding liability for product defects. The responsibility for the losses suffered by consumers of PT SID is entirely borne by the distributor, without involving the producer. Compensation is provided based on the fault liability principle, which requires proof of fault and weakens the consumer's position. Therefore, it is necessary to strengthen regulations and contractual clauses that clearly define the distribution of liability between producers and distributors. The application of strict liability principle in defective product cases is recommended to ensure fairer legal protection for consumers
Co-Authors Destyan Wahyu Ningtyas Dwi Cornelita Anggraini Muhammad Aufa Kamal Nena Ayu Sabrina Ubaidillah Kamal