Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah
Nurinsan, Nurinsan
Unknown Affiliation
Economics, Econometrics & Finance Industrial & Manufacturing Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Determinasi Kualitas Pelayanan Puskesmas, Kepercayaan, dan Kepuasan Pasien Terhadap Loyalitas Pasien Puskesmas Merdeka Bogor Nurinsan, Nurinsan; Renea, Aminda Shinta; Asri, Arsyati Masitha
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol. 18 No. 1 (2023): Manajemen IKM
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/mikm.18.1.84-90

Abstract

This study aims to determine the effect of health center service quality and trust on patient loyalty through patient satisfaction. The type of research used is quantitative. The research scale used in this study is the Likert scale. The population in this study was the number of patients at the Merdeka Bogor Health Center in the last three years, totaling 114,753 patients. Data analysis techniques using SPSS 23.0 and path analysis. The results showed that the quality of puskesmas services had a positive and significant effect on patient satisfaction at the Merdeka Community Health Center, Bogor City. Patient trust has a positive and significant effect on patient satisfaction at Merdeka Community Health Center, Bogor City. The quality of puskesmas services has a positive and significant effect on patient loyalty at the Merdeka Health Center, Bogor City. Patient trust has a positive and significant effect on patient loyalty at Merdeka Community Health Center, Bogor City. Patient satisfaction has a positive and significant effect on patient loyalty at Merdeka Health Center, Bogor City. Health center service quality has a positive and significant effect on patient loyalty mediated by patient satisfaction at the Merdeka Health Center in Bogor City. Patient trust has a positive and significant effect on patient loyalty mediated by patient satisfaction at Merdeka Health Center, Bogor City
Co-Authors Asri Masitha Arsyati Renea Shinta Aminda