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All Journal IJEBD (International Journal Of Entrepreneurship And Business Development) Elektrika Borneo Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences REMITTANCE: JURNAL AKUNTANSI KEUANGAN DAN PERBANKAN Jurnal Bingkai Ekonomi (JBE) Ma'arif Journal of Education, Madrasah Innovation and Aswaja Studies
Hanafi, Roy
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Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences

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The Effect of Lecturer Service Quality and Lecture Facilities on Student Satisfaction of the Faculty of Economics and Business, Islamic University of Malang Hanafi, Roy
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7144

Abstract

This study aims to investigate the effect of service quality of lecturers and lecture facilities on student satisfaction. Primary data in this study was used by distributing questionnaires. The population is students of the Faculty of Economics and Business UNISMA, while the sample used is the Management, Accounting and Sharia Banking Study Program for the 2016-2018 academic year at the Faculty of Economics and Business, Islamic University of Malang. The research sample was taken using a purposive sampling method. The results of this study show that the service quality of lecturers partially affects student satisfaction and lecture facilities affect student satisfaction. Meanwhile, simultaneously the quality of lecturer services and lecture facilities affect student satisfaction.
Co-Authors - Hwihanus Abdul Muis Prasetia, Abdul Muis Baiquni, Muhammad Masykur Farida, Eka Hadi Santoso Nur Hidayati Nurdin, Muhammad Firdan Titiek Rachmawati