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All Journal Journal of Islamic Studies and Education JUEBIR: Journal of Economics and Business Research
Najma Nur Maulida
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Religion Humanities Economics, Econometrics & Finance Education Other

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User Experience Analysis of Mobile Banking Applications in Indonesia Using Usability Testing and the User Experience Questionnaire (UEQ): A Case Study of Bank Syariah Indonesia Cherina Pancha Resyita; Najma Nur Maulida; Sucik Lestari
Journal of Islamic Studies and Education Vol. 2 No. 2 (2024)
Publisher : Presscience

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63120/jise.v3i1.37

Abstract

This study aims to explore user experiences in utilizing mobile banking applications in Indonesia through usability testing and the User Experience Questionnaire (UEQ). The rapid growth of mobile banking technology necessitates a focused approach to understanding user experiences to ensure applications are both efficient and satisfying to use. Usability testing is employed to evaluate how well mobile banking applications meet user needs and expectations. Users perform a series of tasks designed to cover the core features of the application, while researchers observe and record responses, difficulties, and the time required to complete each task. The results of the usability testing provide detailed insights into specific issues encountered by users when interacting with mobile banking applications. These findings offer an in-depth perspective on the strengths and weaknesses of existing mobile banking applications in Indonesia. This information can guide application developers in implementing necessary improvements and enhancements, ensuring that users have a more satisfying and efficient experience when using mobile banking services. Furthermore, this study contributes to raising awareness and understanding of user-centered development practices in mobile banking application design in Indonesia.
Persepsi Risiko dan Pengetahuan terhadap Minat dalam Penggunaan Layanan Online-Only Bank (Bank Digital tanpa Offline Store) Najma Nur Maulida; Khoiriyah, Rahmawati
Journal of Economics and Business Research (JUEBIR) Vol. 3 No. 1 (2024): June 2024
Publisher : Fakultas Ekonomi dan Bisnis Islam UIN Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/juebir.v3i1.8153

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh antara persepsi risiko keamanan, persepsi risiko keuangan, dan pengetahuan terhadap minat penggunaan layanan perbankan syariah tanpa kantor fisik (online-only bank). Responden pada penelitian ini berjumlah 100 orag mahasiswa Universitas Islam Negeri (UIN) Raden Mas Said Surakarta. Metode pengambilan data dengan menggunakan kuesioner dengan pengolahan data menggunakan SPSS versi 23.0.  Hasil penelitian menunjukkan bahwa persepsi risiko keamanan dan persepsi risiko keuangan tidak berpengaruh terhadap minat dalam menggunakan layanan perbankan digital, sedangkan pengetahuan berpengaruh positif dan signifikan terhadap minat dalam menggunakan layanan perbankan digital.
Co-Authors Cherina Pancha Resyita Khoiriyah, Rahmawati Sucik Lestari