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All Journal Jurnal Farmasi Indonesia EXCELLENT HEALTH JOURNAL
Laia, Cindy Oktaviana
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Health Professions Medicine & Pharmacology Nursing Public Health

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GAMBARAN TINGKAT PENGETAHUAN PENGGUNAAN OBAT TRADISIONAL HIPERTENSI PADA PENDERITA HIPERTENSI DI KABUPATEN PELALAWAN PROVINSI RIAU Husnawati, Husnawati; Sastrawati, Atriwida; Pratiwi, Erniza; Laia, Cindy Oktaviana
JFIOnline | Print ISSN 1412-1107 | e-ISSN 2355-696X Vol. 15 No. 2 (2023): Jurnal Farmasi Indonesia
Publisher : Pengurus Pusat Ikatan Apoteker Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35617/jfionline.v15i2.149

Abstract

Traditional medicine is an ingredient or ingredient in the form of plant material, animal material, mineral material, sarian preparation, or a mixture of these materials which have been used. One of the traditional treatments carried out by the community is for the treatment of hypertension. Knowledge is the result of knowing and occurs after someone has sensed a certain object. This study aims to describe the level of knowledge of the use of traditional hypertension drugs in patients with hypertension. The benefits of this study are to know the level of knowledge of hypertension sufferers in using traditional hypertension drugs. The design in this study was an observational study with descriptive methods. The sample was selected using purposive sampling technique. Data collection wasdone by using a questionnaire. Based on the results of the study, it was found that the description of the level of knowledge of respondents in using traditional hypertension medicine was generally categorized as good, namely as many as 77 respondents, the level of knowledge of respondents in the sufficient category as many as 20 respondents and as many as 3 respondents had a low level of knowledge.
Analysis Of Patient Satisfaction With Pharmacy Services At Sail Health Center, Pekanbaru Sinata , Novia; Laia, Cindy Oktaviana; Ramadhani, Elsha Fadhika Dwi; Marlina, Leni; Siregar, Lisa Andriyani; Ricardo, Nadira Atiqah
Excellent Health Journal Vol. 3 No. 2 (2025): JUNI 2025
Publisher : LPPI Yayasan Almahmudi Bin Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70437/excellent.v3i2.146

Abstract

Patient satisfaction issues with pharmaceutical installations can vary, including service quality, communication, waiting time, and other factors related to pharmaceutical services. Factors such as reliability, responsiveness, empathy, assurance, and physical evidence greatly influence patient satisfaction. This study aims to describe the level of patient satisfaction with the services provided at the Sail Pekanbaru Health Center Pharmacy Installation. Data were collected through questionnaires given to 50 patients who came for treatment and met the inclusion criteria in the period 28 October - 1 November 2024. The questionnaire was compiled based on the modified SERVQUAL method, with five variables, namely reliability, responsiveness, empathy, assurance, and tangible. Each variable consists of 4 questions. The results of sociodemographic data show that the majority of respondents are aged 17–40 years (52%), female (74%), have secondary education (56%), and work in the informal sector or are unemployed (42%). The results showed that in all dimensions, most respondents were satisfied with the services provided. The highest average level of satisfaction was in the tangible dimension with 42.5% of respondents stating very satisfied, and the lowest in the responsiveness dimension with 26% of respondents stating very satisfied. Although there were some notes on the aspects of supporting facilities and the comfort of the waiting room, in general patients stated that they were satisfied with the pharmaceutical services at the Sail Health Center.
Co-Authors Husnawati Husnawati Leni Marlina Pratiwi, Erniza Ramadhani, Elsha Fadhika Dwi Ricardo, Nadira Atiqah Sastrawati, Atriwida Sinata, Novia Siregar, Lisa Andriyani