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All Journal Revenue : Jurnal Ekonomi Pembangunan dan Ekonomi Islam Sahwahita: Community Engagement Journal
Muttaqin, Muh Syaukin
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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ANALISIS TINGKAT KESEHATAN DALAM PERSPEKTIF RASIO CAMELS (STUDI KASUS BANK SYARIAH MANDIRI PERIODE 2017-2019) Muttaqin, Muh Syaukin; Siti Rumilah; Sindy Marchelia Putri
Revenue : Jurnal Ekonomi Pembangunan dan Ekonomi Islam Vol 4 No 02 (2021): Revenue : Jurnal Ekonomi Pembangunan dan Ekonomi Islam
Publisher : Sekolah Tinggi Ilmu Ekonomi Bakti Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56998/jr.v4i02.39

Abstract

Banks in a country have an important role. One of its functions is as a financial intermediary whose operations are for the community. The health of the bank and its stability is very important because it affects the ups and downs of an economy. And can foster public trust because people are more selective in choosing financial institutions. Bank Syariah Mandiri is a bank with the highest total assets compared to other Islamic banks. The purpose of this study is to find out how the level of health at Bank Syariah Mandiri during the 2017-2019 period using the CAMELS ratio. The results show that the health of Bank Syariah Mandiri Syariah, although it has a larger total asset than other Islamic banks, is still not in the very healthy category because from the research results, Bank Mandiri Syariah is currently in the healthy category. However, in the assessment of Bank Mandiri Syariah's sensitivity risk, it is in the very healthy category.
Service Quality of Distributors in the Islamic Perspective (A Study on Retail Consumers in Air Hitam Village, North Sumatra) Muttaqin, Muh Syaukin; Putri, Sindy Marchelia; Nurlailah, Nurlailah; Susilowati, Susilowati; Supriyanto, Supriyanto
Sahwahita: Community Engagement Journal Vol. 3 No. 1 (2025): Community Engagement Journal
Publisher : Yayasan Pendidikan Islam Bustanul Ulum Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69965/sahwahita.v3i1.224

Abstract

This article aims to examine the quality of distributor services provided to retail consumers in Hamlet VIII, Air Hitam Village. The area has approximately five grocery stores that rely on wholesalers in the city to supply daily necessities. The large number of wholesalers in the city creates intense competition among distributors, encouraging them to improve service quality as a strategy to attract and retain customers. In the Islamic perspective, service quality reflects the principle of khidmah, which emphasizes sincere and excellent service. This study uses a qualitative field research approach, with data collected through direct observations and in-depth interviews with grocery store owners who interact directly with distributors. The analysis focuses on five Islamic service characteristics: honesty, responsibility, keeping promises, friendly service, and traders’ attitudes when dealing with customers. The results show that wholesalers in Tanjung Pura City have implemented these Islamic service values in their business practices. As a result, retail consumers experience satisfaction and loyalty, which in turn has a positive impact on the sustainability and competitiveness of distributors.
Co-Authors Nurlailah Nurlailah, Nurlailah Putri, Sindy Marchelia Sindy Marchelia Putri Siti Rumilah Supriyanto Supriyanto Susilowati Susilowati