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Saputra, Fery Prayoga
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Implementing Human Resource Strategy in Trans Studio Garden Tanjungpinang Satriadi; Chairunnisya, Tara; Saputra, Fery Prayoga; Apriyanti, Fhertyna; Irmawati
Ilomata International Journal of Management Vol. 5 No. 2 (2024): April 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v5i2.1167

Abstract

Human resources are individuals who have structured abilities from a combination of thinking skills and physical abilities in an organization. Based on the results of brief interviews with several employees, the majority of employees said they felt less confident when serving visitors, this was due to a lack of coaching or training in communicating and operating rides on an ongoing basis. The objective of this study to description implications of human resource strategies at Trans Studio Garden Tanjungpinang. The research method uses a qualitative approach. This research used the purposive sampling method obtained 5 informants. The data analyzedby using triangulation. The results of this study indicate that Trans Studio Garden Tanjungpinang, in its human resource management strategy, provides training to all employees every 3 months to increase work experience and expertise in serving visitors. The suggestions in this study that companies can carry out training, especially related to public speaking to employees, this aims to improve employee communication skills for the better.
Implementing Human Resource Strategy in Trans Studio Garden Tanjungpinang Satriadi; Chairunnisya, Tara; Saputra, Fery Prayoga; Apriyanti, Fhertyna; Irmawati
Ilomata International Journal of Management Vol. 5 No. 2 (2024): April 2024
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v5i2.1167

Abstract

Human resources are individuals who have structured abilities from a combination of thinking skills and physical abilities in an organization. Based on the results of brief interviews with several employees, the majority of employees said they felt less confident when serving visitors, this was due to a lack of coaching or training in communicating and operating rides on an ongoing basis. The objective of this study to description implications of human resource strategies at Trans Studio Garden Tanjungpinang. The research method uses a qualitative approach. This research used the purposive sampling method obtained 5 informants. The data analyzedby using triangulation. The results of this study indicate that Trans Studio Garden Tanjungpinang, in its human resource management strategy, provides training to all employees every 3 months to increase work experience and expertise in serving visitors. The suggestions in this study that companies can carry out training, especially related to public speaking to employees, this aims to improve employee communication skills for the better.
Strategi Manajemen Kinerja Dalam Meningkatkan Pelayanan di RSUD Kota Tanjung Pinang: Strategi, Tantangan, dan Solusi Pada RSUD Kota Tanjung Pinang Rosdiana, Natasya Nita; Septianingsih, Anggy; Saputra, Fery Prayoga
PROSIDING SENADIKA : Seminar Nasional Akademik Vol 1 No 1 (2024): PROSIDING SEMINAR NASIONAL AKADEMIK (SENADIKA) 2024
Publisher : PROSIDING SENADIKA : Seminar Nasional Akademik

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengeksplorasi strategi manajemen kinerja yang dapat diterapkan di Rumah Sakit Umum Daerah (RSUD) Kota Tanjung Pinang untuk meningkatkan kualitas pelayanan kesehatan. Dalam konteks yang semakin kompetitif dan tuntutan masyarakat yang terus meningkat, manajemen kinerja yang efektif menjadi kunci dalam mencapai tujuan organisasi, termasuk peningkatan kepuasan pasien. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan pengumpulan data melalui wawancara mendalam. Responden meliputi kepala humas, dan kepala bidang pelayanan, yang memberikan perspektif beragam mengenai pelaksanaan manajemen kinerja saat ini. Hasil penelitian menunjukkan bahwa terdapat beberapa strategi manajemen kinerja yang dapat diterapkan, antara lain pengembangan sistem penilaian kinerja yang transparan, pelatihan dan pengembangan kompetensi sumber daya manusia, serta peningkatan komunikasi dan kolaborasi antar unit. Dengan demikian, diharapkan RSUD Kota Tanjung Pinang dapat meningkatkan pelayanan kesehatan secara signifikan dan memenuhi harapan masyarakat. Penelitian ini diharapkan dapat memberikan kontribusi bagi pengembangan kebijakan manajemen kinerja di rumah sakit, serta menjadi referensi bagi institusi kesehatan lainnya dalam upaya meningkatkan kualitas pelayanan.
Co-Authors Apriyanti, Fhertyna Chairunnisya, Tara Dewi, Risma Selvi Irmawati Marleni, Nunung Retno Widowati Rosdiana, Natasya Nita Saputra, Jovi Satriadi Septianingsih, Anggy