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All Journal JURNAL PENDIDIKAN TAMBUSAI Jurnal Penelitian dan Karya Ilmiah Lembaga Penelitian Universitas Trisakti
Rustan, Sriwahyuni
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PENGARUH FAKTOR SOSIAL EKONOMI DAN ASURANSI BPJS PASIEN TERHADAP KEPUASAN PASIEN YANG DIMODERASI KUALITAS PELAYANAN DI PUSKESMAS BITTUANG KECAMATAN BITTUANG KABUPATEN TANA TORAJA Rustan, Sriwahyuni; Muhardi, Muhardi; Perkasa, Subhan
JURNAL PENELITIAN DAN KARYA ILMIAH LEMBAGA PENELITIAN UNIVERSITAS TRISAKTI Volume 9, Nomor 1, Januari 2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/pdk.v9i1.18446

Abstract

This study aims to determine the influence of socio-economic factors and patient BPJS insurance on service quality and patient satisfaction at the Bittuang Health Center, Bittuang District, Tana Toraja Regency. This research is a type of quantitative descriptive research. The population of this study were patients at the Bittuang Health Center, Bittuang District, Tana Toraja Regency and a sample of 170 respondents. Types of data collection using questionnaires, observation and documentation. Data analysis using multiple regression method. The results of this study indicate that socio-economic factors affect the quality of service at the Bittuang Health Center, Bittuang District, Tana Toraja Regency. BPJS insurance has a positive effect on the quality of service at the Bittuang Health Center, Bittuang District, Tana Toraja Regency. Socio-economic factors affect patient satisfaction at the Bittuang Health Center, Bittuang District, Tana Toraja Regency. And BPJS Insurance has a positive effect on patient satisfaction at the Bittuang Health Center, Bittuang District, Tana Toraja Regency.
Pengaruh Faktor Sosial Ekonomi dan Asuransi BPJS Pasien terhadap Kepuasan Pasien yang Dimoderasi Kualitas Pelayanan di Puskesmas Bittuang Kecamatan Bittuang Kabupaten Tana Toraja Rustan, Sriwahyuni; Muhardi , Muhardi; Perkasa, Subhan
Jurnal Pendidikan Tambusai Vol. 8 No. 1 (2024): April 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v8i1.14313

Abstract

Penelitian ini bertujuan untuk mengetahui Pengaruh Faktor Sosial Ekonomi, dan Asuransi BPJS Pasien terhadap kepuasan pasien yang dimoderasi kualitas layanan di Puskesmas Bittuang Kecamatan Bittuang Kabupaten Tana Toraja. Penelitian ini merupakan jenis penelitian deskriktif kuantitatif. Populasi penelitian ini adalah pasien Puskesmas Bittuang, Kecamatan Bittuang Kabupaten Tana Toraja dan sampel berjumlah 170 responden. Jenis pengumpulan data menggunakan kuesioner, observasi dan dokumentasi. Analisis data menggunakan metode MRA. Hasil penelitian ini menunjukkan Faktor sosial ekonomi mempengaruhi kualitas pelayanan di puskesmas Bittuang Kecamatan Bittuang Kabupaten Tana Toraja. Asuransi BPJS berpengaruh positif terhadap kualitas pelayanan di puskesmas Bittuang Kecamatan Bittuang Kabupaten Tana Toraja. Faktor sosial ekonomi mempengaruhi kepuasan pasien di puskesmas Bittuang Kecamatan Bittuang Kabupaten Tana Toraja. Dan Asuransi BPJS berpengaruh positif terhadap kepuasan pasien di puskesmas Bittuang Kecamatan Bittuang Kabupaten Tana Toraja. Kualitas layanan tidak memoderasi faktor sosial ekonomi terhadap kepuasan pasien. Tetapi kualitas layanan memoderasi asuransi BPJS ekonomi terhadap kepuasan pasien.
Co-Authors Muhardi , Muhardi Muhardi Muhardi Perkasa, Subhan