Putri Prawitasari , Putu
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Peningkatan Kualitas Pelayanan Peningkatan Kualitas Pelayanan Surat Perjalanan Republik Indonesia Di Kantor Imigrasi Kelas I Khusu TPI Ngurah Rai: Peningkatan Kualitas Pelayanan Sari, Dwi Selvita; Putri Prawitasari , Putu
J-Dinamika : Jurnal Pengabdian Masyarakat Vol 8 No 3 (2023): Desember
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-dinamika.v8i3.4196

Abstract

Public services aim to provide satisfaction to the community where these services can be in accordance with the wishes of the community. It can be concluded that quality public service or what can be called excellent service is making every effort to prepare or assist government officials in various forms of affairs to fulfill community needs and expectations. When examined from existing human resources, problems in service that can occur are always related to employee ethics and abilities. If the problems are viewed from an institutional perspective, the problems are in agencies that lack coordination and are convoluted. Excellent service can be achieved if the quality of the service provided by the service provider exceeds the expectations or expectations of service users or service recipients. There are various kinds of services immigration services provided by the Directorate General of Immigration, one of which is the provision of passport services for Indonesian Citizens. The increasing demand for passport applications for Indonesian citizens, the Directorate General of Immigration must always pay attention to the quality of services provided to the public to prevent complaints or complaints from recipients of public services. There are 4 (four) steps and strategies in an effort to improve the quality of passport services: increasing employee competency in public services, meeting community needs, setting service standards and standard operating procedures, and building a culture of excellent service.
PENGARUH COUNTRY OF ORIGIN DAN KUALITAS PRODUK TERHADAP MINAT BELI KONSUMEN DENGAN PERSEPSI SEBAGAI FAKTOR MEDIASI PADA PRODUK COSRX Aprilia, I Gusti Ayu Sinta Dewi; Putri Prawitasari , Putu; Ayu Tirtayani, I Gusti; Anjani, Ni Ketut
Jurnal Bina Bangsa Ekonomika Vol. 18 No. 1 (2025): Jurnal Bina Bangsa Ekonomika (JBBE)
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jbbe.v18i1.773

Abstract

One of the popular skincare brands is COSRX which has gained popularity in various countries including Indonesia because of its innovative formulation and recognized quality. This study aims to determine the influence of Country of Origin and product quality on consumer buying interest with perception as a mediating factor in COSRX products. This study uses the purposive sampling method in taking samples with a total of 100 respondents. The data collection method is carried out by distributing questionnaires directly at cosmetic stores or through Google Forms distributed on social media such as WhatsApp and Instagram. Data analysis uses multiple linear regression analysis with SPSS 25 for windows program. Based on statistical methods, validity tests, reliability tests, multicollinearity tests, heteroscedasticity tests, normality tests, multiple linear regression tests, partial tests, simultaneous tests and determination coefficient tests were carried out. The results of the study show that product quality and consumer perception play a major role in influencing purchasing decisions.