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All Journal Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Jurnal Inovasi Bisnis Manajemen dan Akuntansi
Frida Aprilia
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Peranan Pengembangan Sumber Daya Manusia Dan Pelatihan Dalam Meningkatkan Kinerja Karyawan Pada CV Geprek Jon X Papa Risol Khoirun Nisa; Ahmad Syihabuddin A.F; Frida Aprilia; Ayu Lucy Larassaty
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 1 No. 2 (2023): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v1i2.249

Abstract

Human resources are the driving force for the organization. HR needs to be developed in order to provide good results for the company. Therefore HR development is very necessary because it has important aspects for increasing HR productivity and also has certain goals that must be achieved for the advancement of a company or social service organization. This study aims to determine the role of HR development and training in improving employee performance. This study uses an associative method with a quantitative approach. The sample of this research is employees at CV Geprek Jon X Papa Risol. By using purposive sampling technique and obtained 100 respondents. Data analysis using multiple linear regression. The results of this study indicate that HR Development (X1) has a positive and significant role on Employee Performance (Y) and Training (X2) has a positive and significant role on Employee Performance (Y). Another result, that together HR development and training have a positive and significant impact on employee performance
Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Di SiCangkir Coffee Fahri, Muhammad Dwi; Frida Aprilia; Sonny Fransisco Siboro
Jurnal Inovasi Bisnis Manajemen dan Akuntansi Vol. 2 No. 4 (2024): JIBMA : Jurnal Inovasi Bisnis Manajemen dan Akuntansi
Publisher : Jurnal Inovasi Bisnis Manajemen dan Akuntansi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51922/jibma.v2i4.111

Abstract

The purpose of this study was to determine (1) the effect of product quality on consumer satisfaction in a cup of Coffee (2) the effect of service quality on consumer satisfaction in a cup of Coffee (3) the effect of product quality and service quality on consumer satisfaction in a cup of Coffee. This study was conducted on a cup of Coffee using quantitative descriptive method. The sample in this study amounted to 100 respondents coffee cup consumers. Data collection technique is by filling out a questionnaire through google form with some questions, then processed using SPSS 26. The results of the T-test showed that there is no partial influence between product quality and consumer satisfaction and there is a partial influence between the quality of service to consumer satisfaction. Simultaneous influence between product quality and service quality on consumer satisfaction. which means that product quality and service quality have a simultaneous influence on consumer satisfactionThe purpose of this study was to determine (1) the effect of product quality on consumer satisfaction in a cup of Coffee (2) the effect of service quality on consumer satisfaction in a cup of Coffee (3) the effect of product quality and service quality on consumer satisfaction in a cup of Coffee. This study was conducted on a cup of Coffee using quantitative descriptive method. The sample in this study amounted to 100 respondents coffee cup consumers. Data collection technique is by filling out a questionnaire through google form with some questions, then processed using SPSS 26. The results of the T-test showed that there is no partial influence between product quality and consumer satisfaction and there is a partial influence between the quality of service to consumer satisfaction. Simultaneous influence between product quality and service quality on consumer satisfaction. which means that product quality and service quality have a simultaneous influence on consumer satisfaction.
Co-Authors Ahmad Syihabuddin A.F Ayu Lucy Larassaty Fahri, Muhammad Dwi KHOIRUN NISA Sonny Fransisco Siboro