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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Journal of Emerging Business Management and Entrepreneurship Studies
Widjanarko, Alain
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Rancangan Strategi dalam Menanggulangi Risiko pada Proses Pengadaan di PT. Asahimas Chemical dengan Menerapkan Konsep "House of Risk" Putra, Resha Widya Permana; Widjanarko, Alain
Journal of Emerging Business Management and Entrepreneurship Studies Vol. 4 No. 1 (2024): Journal of Emerging Business Management and Entrepreneurship Studies
Publisher : Research Center and Case Clearing House (RC-CCH) - Sekolah Tinggi Manajemen PPM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34149/jebmes.v4i1.145

Abstract

The purpose of this research about risk management in the supply chain is to identify potential risks that occur and the causes of the risks and to obtain a correlation between the causes of the risks and the risk events in the company. The research method using the HOR method, from the results obtained, there are seven main risks, namely the selection of land and sea transportation. The selection of land and sea transportation is not standard and has many problems (delays), shortages in supply capacity, unclear PR specifications, QA/QC processes are not followed, ship arrival is not on time, the high overturn of employees, and a significant increase in demand. Significant increase in demand. The conclusion obtained 7 (seven) significant preventive measures, including Among them are building Using tracking technology and logistics management to monitor the transportation movement of transportation equipment in real-time, identifying areas or stages of areas or production stages that can be improved to overcome shortcomings, implementing a review process involving review process that involves competent parties, periodic internal audits to evaluate compliance with QA procedures. Periodically to evaluate compliance with QA/QC procedures and insert punctuality clauses in contracts. Timeliness clauses in contracts with shipping companies or logistics service providers consider policies for work-life balance to reduce fatigue and stress and proactively increase production capacity.
Unveiling The Impact of Logistics Service Quality On Customer Satisfaction and Demographic Factors As Moderator: Indonesia Quick Commerce Perspective Savitri, Gusti Ayu Made Hanny Dian; Yunus, Erlinda Nusron; Widjanarko, Alain
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.418

Abstract

Background: Quick commerce is one of the biggest opportunities in the COVID-19 pandemic. In Indonesia, quick commerce has increased due to the trend of purchasing groceries online. Even though shopping activities are shifted online, customers still demand a service as excellent as they would order at a physical store.Purpose: This study aims to determine the factors of logistics service quality that improve customer satisfaction and examine the demographic factors that enhance the relationship between logistics service quality and customer satisfaction.Design/methodology/approach: This study employed a survey method to achieve broad data coverage. The data analysis techniques used in this study included hierarchical regression analysis and moderated regression analysis (MRA).Finding/Results: The findings show that logistics service quality positively affects customer satisfaction for quick commerce on Java. This also indicates that age is a significant moderating variable in the relationship between logistics service quality and customer satisfaction.Conclusion: Quick commerce companies should focus on younger customer satisfaction levels. Moreover, companies can increase customer satisfaction based on several logistics service quality factors, such as arranging courier training regarding how to treat customers, providing recommendations for similar products if a particular product is not available, or ensuring that the order will arrive in the customer’s hands in a short time and safely. Originality/value (state of the art): One of the important factors that could be a competitive advantage for a company is logistics service quality; however, research related to quick commerce in an emerging economy is still limited. This research enriches studies related to customer satisfaction, logistics service quality, and demographic factors (gender, age, and income level) by analyzing the perceptions of quick commerce customers. Keywords: demographic factors, logistics service quality, quick commerce, physical store, customer satisfaction
Co-Authors Resha Widya Permana Putra Savitri, Gusti Ayu Made Hanny Dian Yunus, Erlinda Nusron