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All Journal Jurnal Masyarakat dan Desa Journal of Society Bridge
Fikrin
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Religion Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Efektivitas Pelayanan Badan Penyelenggara Jaminan Sosial Kesehatan Di Mal Pelayanan Publik Kabupaten Sleman Fikrin; Wardani, Fera Arista; Afrendi, Baselius; Ferianto, Agus
Journal of Society Bridge Vol. 1 No. 3 (2023): Society Bridge
Publisher : Badan Koordinasi Kegiatan Kesejahteraan Sosial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59012/jsb.v1i3.23

Abstract

The purpose this study aims to determine the effectiveness of the services of the Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan in the Sleman District Public Service Mall. This type of research is a qualitative descriptive study with data collection techniques namely, interviews, observation, and documentation. Public demand for good governance has a real effect on the government. The real manifestation of these demands is the establishment of a fast, responsive, accurate, and transparent public service. The Sleman Regency Public Service Mall is one of the concrete manifestations of the Regional Government in realizing good governance. One of the services facilitated at the Sleman Regency Public Service Mall is Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan service. This study concluded that the existence of the Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan services in the MPP Sleman was not effective in serving the community.
Corporate Governance: Responsibility Badan Usaha Milik Desa (BUMDes) Panggung Lestari Kalurahan Panggungharjo, Kabupaten Bantul, Yogyakarta Fikrin
Journal of Society Bridge Vol. 2 No. 2 (2024): Society Bridge
Publisher : Badan Koordinasi Kegiatan Kesejahteraan Sosial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59012/jsb.v2i2.45

Abstract

This research aims to determine how to apply corporate governance principles regarding the implementation of responsibility in Panggung Lestari Village-Owned Enterprises (BUMDes). Technique for selecting research subjects using purposive technique. The informants in this research were the Director and Secretary of BUMDes Panggung Lestari. The data collection used was observation, interviews and documentation. Data analysis techniques are carried out by reducing data, presenting data and conclusions. The results of this research show that the existence of BUMDes Panggung Lestari can provide economic benefits to support community economic activities as a form of responsibility of BUMDes Stage Lestari towards the community and the surrounding environment to achieve the goals of BUMDes itself. Then, the aspect of BUMDes Panggung Lestari's responsibility regarding social benefits for the community is implemented through providing access to employment opportunities, improving the quality of employee human resources, optimizing waste management in peeling business units and allocating social funds.
Efektivitas Pelayanan BPJS Kesehatan di Mal Pelayanan Publik Kabupaten Sleman Baselius Afrendi; Fikrin; Fera Arista Wardani; Agus Ferianto
Jurnal Masyarakat dan Desa Vol 5 No 1 (2025)
Publisher : Program Studi Pembangunan Masyarakat Desa (D3)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47431/jmd.v5i1.588

Abstract

This study aims to analyze the effectiveness of BPJS Health services at the Public Service Mall (MPP) in Sleman Regency as part of an integrated public service innovation. The research was motivated by the observed low service utilization and limited operational presence of BPJS Health at the MPP, raising concerns regarding service effectiveness. Employing a qualitative approach with a case study method, data were collected through in-depth interviews, field observations, and documentation. The findings reveal that BPJS Health services at MPP Sleman have not functioned effectively, as assessed using four indicators: accuracy of program targeting, effectiveness of public outreach and socialization, achievement of service objectives, and the absence of regular monitoring and evaluation. The main contributing factors include the limited availability of service personnel, low daily visitor numbers, and a shift in public preference toward digital channels and mobile-based services such as Mobile Customer Service (MCS). The study recommends a comprehensive evaluation of the BPJS Health service model at MPP to better align with current public needs and behaviors
Co-Authors Afrendi, Baselius Agus Ferianto Baselius Afrendi Fera Arista Wardani Ferianto, Agus Wardani, Fera Arista