Ramadhani, Fadhila Puput
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I am proud working in McDonald’s: Are you a satisfied and loyal employee? Herng, Law Lih; Balaraman, Lavhinesh A/L; Ceng, Lee Chiew; Lin, Lee Hui; Rahmasari, Erika Dwi Amelia; Ramadhani, Fadhila Puput; Srivastava, Shweta; Sharma, Juhi; Yusof, Rosmelisa
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 2 (2023): June 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i2.2328

Abstract

One of the top fast-food restaurants in the world, McDonald's has more than 36,000 locations across the globe. In Malaysia, there are more than 320 branches country wide and they employ over 15000 employees around the country, supplying career, and development opportunities. This study aims to focus on how satisfied the employees are with their job and their loyalty towards the fast-food joint. Moreover, this study will also explain how the job satisfaction of the employees has a crucial part in shaping the employees' loyalty towards their workplace. For this study, we have surveyed the employees of five different McDonald’s branches in Malaysia and Indonesia, namely McDonald’s Kulim, McDonald’s Alma, McDonald’s E-Gate, McDonald’s Lowokwaru, and McDonald’s Darmo. Online surveys help to collect a huge amount of data while interviews provide deep and clear opinions and feelings of the employees. McDonald’s is familiar to many people. When McDonald’s understands and learns more about the employees’ satisfaction and loyalty, it is able to provide better service to the customers. As a customer, we can gain higher satisfaction.
I am proud working in McDonald’s: Are you a satisfied and loyal employee? Herng, Law Lih; Balaraman, Lavhinesh A/L; Ceng, Lee Chiew; Lin, Lee Hui; Rahmasari, Erika Dwi Amelia; Ramadhani, Fadhila Puput; Srivastava, Shweta; Sharma, Juhi; Yusof, Rosmelisa
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 2 (2023): June 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i2.2328

Abstract

One of the top fast-food restaurants in the world, McDonald's has more than 36,000 locations across the globe. In Malaysia, there are more than 320 branches country wide and they employ over 15000 employees around the country, supplying career, and development opportunities. This study aims to focus on how satisfied the employees are with their job and their loyalty towards the fast-food joint. Moreover, this study will also explain how the job satisfaction of the employees has a crucial part in shaping the employees' loyalty towards their workplace. For this study, we have surveyed the employees of five different McDonald’s branches in Malaysia and Indonesia, namely McDonald’s Kulim, McDonald’s Alma, McDonald’s E-Gate, McDonald’s Lowokwaru, and McDonald’s Darmo. Online surveys help to collect a huge amount of data while interviews provide deep and clear opinions and feelings of the employees. McDonald’s is familiar to many people. When McDonald’s understands and learns more about the employees’ satisfaction and loyalty, it is able to provide better service to the customers. As a customer, we can gain higher satisfaction.
The Impact of Sustainability Reporting on Financial Performance: A Study Case of Indonesian Indstry Company Ramadhani, Fadhila Puput; Sukoharsono, Eko Ganis
Reviu Akuntansi, Keuangan, dan Sistem Informasi Vol. 4 No. 4 (2025): REAKSI
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to analyze the impact of sustainability report disclosure on the financial performance of Indonesian industrial companies. This research presented here utilizes a sample of 91 GRI-Standard sustainability reports from 20 industrial companies registered with the NSCR (National Center for Sustainability Reporting) in the years 2019 to 2022. The data used in this study is secondary data, and the sample is drawn from a list of companies that frequently provide sustainability reports with the help of multiple regression analysis to the test hypothesis. The findings of this study show that only aggregate disclosure of sustainability reports, disclosure of the economic dimension, and disclosure of the social dimension impacted the financial performance of industrial companies this indicates that if the company incurs costs related to these aspects, it will improve its image among stakeholders and potential investors. Disclosure of the environmental dimension has no impact on the financial performance of industrial companies because the items produced by the company affect the company itself and are not felt immediately by all stakeholders, the existence or absence of items specified in the disclosure of environmental performance does not affect the rise and fall of financial performance.