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All Journal International Journal of Multidisciplinary Research of Higher Education (IJMURHICA) JITCoS : Journal of Information Technology and Computer System
Parinduri, Armayanti Akhiriyah
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Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Social Sciences

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Developing the Potential for Historical Educational Tourism Through Community Literacy Programs Wahdah, Nur; Parinduri, Armayanti Akhiriyah; Lestari, Novilia; Dida, Zinedin
International Journal of Multidisciplinary Research of Higher Education Vol 7 No 2 (2024): (April) Theme Social Science, Education, Economic and Technology
Publisher : Islamic Studies and Development Center in Collaboration With Students' Research Center Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/ijmurhica.v7i2.181

Abstract

The Jam Gadang area in Bukittinggi City has great potential to be developed as an educational tourism. Its potential includes history and culture, architecture and design, history education, and tourism. This research aims to find out how to develop the potential for educational tourism in the history of Jam Gadang through literacy programs, including what the potential for educational tourism in Jam Gadang, what are the principles for implementing literacy programs based on the culture and history of Jam Gadang and how this literacy program plays a role in the life and educational tourism activities in the history of Jam Gadang Bukittinggi. The method used in this research is qualitative research with a case study approach. Data sources were taken through interviews with several informants. The results of this research indicate that the public already knows that the Bukittinggi Jam Gadang has the potential to become a historical educational tourist attraction. Still, in reality, its implementation has not been optimal.
A Discrete-Event and Monte Carlo-Based Simulation Model for Multi-Server Call Center Queueing Systems Nur Bainatun Nisa; Dafa Ikhwanu Shafa; Muhammad Yusuf Azmi; Parinduri, Armayanti Akhiriyah
JITCoS : Journal of Information Technology and Computer System Vol. 1 No. 2 (2025): Volume 1 Number 2, December 2025
Publisher : CV. Multimedia Teknologi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65230/jitcos.v1i2.35

Abstract

This study presents the implementation and performance evaluation of a multi-server queueing system model for call center operations using discrete-event simulation combined with Monte Carlo analysis. The objective is to analyze system performance under varying numbers of service agents to identify the optimal configuration that balances service efficiency and customer satisfaction. The model assumes that customer arrivals follow a Poisson distribution, while service times are exponentially distributed to represent realistic call handling behavior. Simulation experiments were conducted over eight-hour operational periods with server counts ranging from one to eight, each replicated 500 times for statistical robustness. Performance indicators such as average waiting time, server utilization, and Service Level Agreement (SLA) compliance were analyzed to measure system efficiency. Results show that increasing the number of servers significantly reduces average waiting time and enhances service level compliance. Configurations with five or more servers achieved average waiting times close to zero and over 99% compliance with the SLA, while maintaining moderate server utilization levels between 70% and 80%. These findings demonstrate that integrating discrete-event simulation with Monte Carlo methods provides an effective and reliable framework for evaluating service system performance, optimizing resource allocation, and supporting decision-making in call center management.
Co-Authors Dafa Ikhwanu Shafa Dida, Zinedin Lestari, Novilia Muhammad Yusuf Azmi Nur Bainatun Nisa Wahdah, Nur