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All Journal Journal of Multidisciplinary Science: MIKAILALSYS Asian Journal of Science, Technology, Engineering, and Art ALSYSTECH Journal of Education Technology Mikailalsys Journal of Advanced Engineering International Mikailalsys Journal of Mathematics and Statistics International Journal of Education, Management, and Technology
Akintayo, Taiwo Abdulahi
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Agriculture, Biological Sciences & Forestry Arts Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Education Electrical & Electronics Engineering Engineering Environmental Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Other

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Journal : ALSYSTECH Journal of Education Technology

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A Comparative Study of AI-Powered Virtual Assistants in Banking: Features, Benefits, and Challenges Akinnagbe, Olayiwola Blessing; Akintayo, Taiwo Abdulahi
ALSYSTECH Journal of Education Technology Vol 3 No 2 (2025): ALSYSTECH Journal of Education Technology
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/alsystech.v3i2.5191

Abstract

This study examines the adoption of AI-powered virtual assistants in Nigerian banking, focusing on their features, benefits, and challenges. Through a comparative analysis of selected banks, including GTBank, Zenith Bank, and Access Bank, the research highlights key features such as 24/7 customer support, multilingual capabilities, and transaction processing. Benefits include cost reduction, improved customer service, and operational efficiency for banks, as well as convenience and personalized services for customers. However, challenges such as technical issues, low digital literacy, and regulatory compliance hinder widespread adoption. The study concludes with recommendations for stakeholders to enhance the effectiveness of AI-powered virtual assistants, fostering financial inclusion and digital transformation in Nigeria.
Co-Authors AbdulKareem, Idayat Olaide Abdulyekeen, Rilwan Adanna, Arinze Betsy Afolabi, Olasunkanmi John Agada, Olowu Innocent Akinnagbe, Olayiwola Blessing Arinze, Ugochukwu Ukeje Asolo, Emmanuel Atinuke, Aregbesola Taobat Chiamaka, Kalu Henrietta David, Fakokunde Babatunde Ebuka, Eguzoroh Emmanuel Emoshoriemhe, Akpaibor Favour Enabulele, Ewemade Cornelius Felix, Omojola Ayogoke Godwin, Agbonze Nosa Iyilade, Daniel Olorunfemi Joel, Ogundigba Omotunde Ngozi, Egenuka Rhoda Nnadiekwe, Oluchi Anthonia Nnamani, Chinenye Cordelia Ojemerenvhie, Grace Alele Okereke, Ruth Onyekachi Olayinka, Usman Wasiu Olobo, Neibo Augustine Olope, Olumide Innocent Oluwadamilola, Adebesin Adedayo Osaro, Chukwuemeka Chukwuma Oyefemi, Oyero Muqadas Paul, Chadi Queenet, Madumere Chiamaka Sobajo, Moses Sodiq Victoria, Shittu Sarah