ALSYSTECH Journal of Education Technology
Vol 3 No 2 (2025): ALSYSTECH Journal of Education Technology

A Comparative Study of AI-Powered Virtual Assistants in Banking: Features, Benefits, and Challenges

Akinnagbe, Olayiwola Blessing (Unknown)
Akintayo, Taiwo Abdulahi (Unknown)

Article Info

Publish Date
19 Mar 2025

Abstract

This study examines the adoption of AI-powered virtual assistants in Nigerian banking, focusing on their features, benefits, and challenges. Through a comparative analysis of selected banks, including GTBank, Zenith Bank, and Access Bank, the research highlights key features such as 24/7 customer support, multilingual capabilities, and transaction processing. Benefits include cost reduction, improved customer service, and operational efficiency for banks, as well as convenience and personalized services for customers. However, challenges such as technical issues, low digital literacy, and regulatory compliance hinder widespread adoption. The study concludes with recommendations for stakeholders to enhance the effectiveness of AI-powered virtual assistants, fostering financial inclusion and digital transformation in Nigeria.

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Journal Info
ALSYSTECH Journal of Education Technology
Website

Abbrev

alsystech

Publisher

Lembaga Yasin Alsys

Subject

Computer Science & IT Education Electrical & Electronics Engineering Materials Science & Nanotechnology Social Sciences

Description

ALSYSTECH Journal of Education Technology [2988-4403 (Print) and 2988-442X (Online)] deals with systems in which technology and education interface and is designed to inform educators who are interested in making optimum use of technology. More importantly, the Journal focuses on techniques and ...