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All Journal Jurnal Pendidikan Ekonomi Undiksha Jurnal Pendidikan Ekonomi (JUPE)
Ardiasih, Avita Putri
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Economics, Econometrics & Finance Education Social Sciences

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Meningkatkan Kepuasan Pengguna Layanan Publik melalui Fasilitas dengan Kualitas Layanan sebagai Variabel Interverning di Kantor Kecamatan Bandung Ardiasih, Avita Putri; Cahyoadi, Bayu
Jurnal Pendidikan Ekonomi (JUPE) Vol. 12 No. 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jupe.v12n3.p485-492

Abstract

Public service user satisfaction is a benchmark for the success of services in a public agency. The purpose of this study was to determine the effect of facilities on public service user satisfaction at the Bandung District Office; to determine the effect of facilities on public service quality at the Bandung District Office; to determine the effect of service quality on public service user satisfaction at the Bandung District Office. Data collection using a questionnaire of 200 respondents. This research uses Structural Equation Modeling (SEM) with AMOS 26.0 software. The results of data processing concluded that there is an influence between facility variables on public service user satisfaction at the Bandung District Office; there is an influence between facility variables on service quality at the Bandung District Office; there is an influence between service quality variables on public service user satisfaction at the Bandung District Office.
Meningkatkan Kepuasan Pengguna Layanan Publik melalui Fasilitas dengan Kualitas Layanan sebagai Variabel Interverning Ardiasih, Avita Putri; Cahyoadi, Bayu
Jurnal Pendidikan Ekonomi Undiksha Vol. 16 No. 2 (2024)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jjpe.v16i2.78723

Abstract

in a public agency. The purpose of this study was to determine the effect of facilities on public service user satisfaction, to determine the effect of facilities on public service quality, and to determine the effect of service quality on public service user satisfaction. Data collection using a questionnaire with a total of 200 respondents. This research uses structural equation modeling (SEM) with AMOS 26.0 software. The results of SEM data processing fulfill the goodness of fit as follows: chi square value = 80.994; CMIN/DF = 1.306; probability = 0.053; GFI = 0.941; AGFI = 0.914; TLI = 0.976; CFI = 0.981; RMSEA = 0.039. The results of data processing conclude that there is an influence between facility variables on public service user satisfaction with a probability of 0.000 below the p-value of 0.05; there is an influence of facility variables on service quality with a probability of 0.000 below the p-value of 0.05; there is an influence of service quality variables on public service user satisfaction with a probability of 0.000 below the p-value of 0.05.
Co-Authors Cahyoadi, Bayu