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All Journal Journal of Management Analytical and Solution Unnes Civic Education Journal
Utami, Melia Dwi
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Decision Sciences, Operations Research & Management Social Sciences

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Quality of Service Evaluation Modern Retail Based On Importance Performance Analysis Method Utami, Melia Dwi; Putri, Novaryani; Satyawati, Ade Nopi; Ayu Giantari, I Gusti Ketut
Journal Of Management Analytical and Solution (JoMAS) Vol. 3 No. 1 (2023): Journal Of Management Analytical and Solution
Publisher : TALENTA Publisher, Universitas Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jomas.v3i1.10516

Abstract

The main focus of the study is to analyze important attributes in modern retail to know the performance of modern retail. The Importance-Performance Analysis (IPA) method, is an analytical method used to determine the level of performance of modern retail management in creating service quality attributes to modern retail customer perceptions. This study involved 100 respondents who were at least 18 years old and made purchases at Indomaret at least once a month or in the last three months. Research respondents were randomly selected using online survey methods. The results showed that there are four attributes of the indicators (RA1, EP1, TE4 and TE7) were the top priority at Indomaret outlets in Denpasar City. This means that Indomaret must prioritize which indicators are considered important in accordance with customer expectations. However, when viewed from the average value of the lowest level of performance, it is indicated by the indicator (TE7), namely the adequate parking area. Customers have the perception that Indomaret has not been able to provide adequate parking in accordance with consumer expectations. So that this is a concern in the future implementation of Indomaret management in Denpasar City to improve the performance of these indicators is to add sufficient parking space in accordance with current consumer needs.
Implementasi Dimensi Kreatif Profil Pelajar Pancasila Pada Pembelajaran Pendidikan Pancasila Kelas VII SMP N 16 Semarang Utami, Melia Dwi; Susanti, Martien Herna
Unnes Civic Education Journal Vol. 10 No. 2 (2025)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/ucej.v10i2.15510

Abstract

Profil pelajar Pancasila adalah bagian untuk mewujudkan tujuan pendidikan nasional. Terjadinya perubahan kehidupan dinamis mempengaruhi sistem pendidikan di Indonesia, permasalahan penerapan pembelajaran salah satunya profil pelajar Pancasila dalam kurikulum merdeka menarik diteliti untuk mengetahui bagaimana penerapan profil pelajar Pancasila dimensi kreatif pada pembelajaran Pendidikan Kewarganegaraan kelas VII di SMP N 16 Semarang. Tujuan penelitian untuk mengetahui penerapan dimensi kreatif profil pelajar Pancasila pada pembelajaran Pendidikan Pancasila kelas VII di SMP N 16 Semarang, serta faktor pendukung dan penghambat penerapannya. Metode penelitian menggunakan kualitatif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa penerapan dimensi kreatif profil pelajar Pancasila untuk meningkatkan keterampilan dan kreativitas peserta didik dilakukan dengan menggunakan metode ceramah, diskusi, dan project. Terdapat enam klasifikasi taksonomi Bloom dalam menciptakan kreativitas peserta didik dan dua alur perkembangan dimensi kreatif profil pelajar Pancasila: peserta didik mampu menghasilkan ide atau gagasan orisinal dan menghasilkan karya atau tindakan yang orisinal.
Co-Authors Ayu Giantari, I Gusti Ketut Martien Herna Susanti Putri, Novaryani Satyawati, Ade Nopi