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Pengaruh Sistem Web Check-In Terhadap Kepuasan Penumpang Maskapai Citilink Di Bandar Udara Abdulrachman Saleh Malang Riza Prilia Mayasopa; Annike Resty Putrie
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1214

The existence of a web check-in system facility provided by Citilink airline is one of the company's efforts to reduce complaints from passengers during the check-in process. Where many passengers have to stand for a long time to queue at the check-in counter. So that passengers feel tired and inefficient in the use of time. The purpose of this study is to obtain information about the effect of the web check-in system on Citilink airline passenger satisfaction at Abdulrachman Saleh Airport Malang in April - July 2023. In this study using quantitative research methods. In this study, primary data were used in the form of questionnaires distributed to Citilink airline passengers at Abdulrachman Saleh Airport, Malang with a total of 100 respondents. Secondary data was obtained from documentation in the form of data related to thesis preparation and literature study in the form of looking at previous guidelines. In analyzing the data, the instruments used are validity test, reliability test, normality test, simple linear regression test, T test and coefficient of determination test (R2). From the data analysis that has been done, it shows that the web check-in system has a positive and significant effect on Citilink airline passenger satisfaction at Abdulrachman Saleh Airport, Malang. Based on the results of the R square (R2) determination test, it can be concluded that the web check-in system has a 70.6% effect on Citilink airline passenger satisfaction at Abdulrachman Saleh Airport, Malang. While 29.4% of passenger satisfaction is influenced by other variables not examined. The simple linear regression test produces a constant value of 9.296 which is the consistency value of the passenger satisfaction variable (Y). Then the t test (partial) produces a significant value of 0.000 > 0.05 with a t count > t table (15.228 > 1.66055). The value obtained from the results of hypothesis testing shows that H0 is rejected and Ha is accepted.

ANALISIS BEBAN KERJA PETUGAS TERMINAL INSPECTION SERVICE (TIS) DI BANDAR UDARA DEPATI AMIR PANGKAL PINANG Anjeli Pratiwi; Annike Resty Putrie
MANAJEMEN Vol 3 No 1 (2023): MEI : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/manajemen.v3i1.209

The purpose of this study was to determine the constraints and work overload of terminal inspection service (TIS) unit officers working at Depati Amir Pangkal Pinang Airport. Terminal inspection service (TIS) unit officers play an important role in providing and prioritizing effective and stable services to airport service users, especially in monitoring, checking, maintaining, and handling facilities in the airport terminal area. The research was conducted at Depati Amir Pangkal Pinang Airport, this type of research used qualitative methods. Source of data in this study using secondary data and primary data. And for data collection techniques in this study using observation, interviews, and documentation. The results of this study can be concluded that the terminal inspection service (TIS) unit officers at Depati Amir Airport have carried out work professionally, but there are constraints and work overload responsibilities by terminal inspection service (TIS) officers such as doing work that is not the duty of the terminal inspection service (TIS) unit, staff shortages and unstable work times that have an impact on employee performance.

ANALISIS BEBAN KERJA PETUGAS TERMINAL INSPECTION SERVICE (TIS) DI BANDAR UDARA DEPATI AMIR PANGKAL PINANG Anjeli Pratiwi; Annike Resty Putrie
MANAJEMEN Vol. 3 No. 1 (2023): MEI : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/manajemen.v3i1.209

The purpose of this study was to determine the constraints and work overload of terminal inspection service (TIS) unit officers working at Depati Amir Pangkal Pinang Airport. Terminal inspection service (TIS) unit officers play an important role in providing and prioritizing effective and stable services to airport service users, especially in monitoring, checking, maintaining, and handling facilities in the airport terminal area. The research was conducted at Depati Amir Pangkal Pinang Airport, this type of research used qualitative methods. Source of data in this study using secondary data and primary data. And for data collection techniques in this study using observation, interviews, and documentation. The results of this study can be concluded that the terminal inspection service (TIS) unit officers at Depati Amir Airport have carried out work professionally, but there are constraints and work overload responsibilities by terminal inspection service (TIS) officers such as doing work that is not the duty of the terminal inspection service (TIS) unit, staff shortages and unstable work times that have an impact on employee performance.

Analisis Manajemen Parking Stand Terhadap Keselamatan Pergerakan Pesawat Udara Di Bandara Udara Komodo Labuan Bajo Amri Feisal Darjami; Annike Resty Putrie
Jurnal Bintang Manajemen Vol. 1 No. 3 (2023): September : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i3.1871

Aviation safety, especially on the air side, is very important, so there is a need for supervision so that it can be maximized in maintaining the smooth running of activities on the apron, this has been regulated in Circular Letter Number 23 of 2011 concerning Improving Operational Safety at the Apron. One of the activities at Apron is the activity carried out by the Apron Movement Control Unit, namely determining the stand packing for the aircraft parking lot. Management Parking Stand which greatly determines safety in flight operations. Komodo Labuan Bajo Airport has 3 parking stands that are used for non-commercial planes such as private planes, private jets, however, all of these three parking stands cannot be used. from the parking stand because the wings between the two aircraft were too close or the sizes of the parking stands between A1, A2, and A3 were different sizes and the three parking stands are still actively used today. This study aims to determine parking stand management applied at Labuan Bajo Airport and parking stand management for the safety of aircraft movements at Komodo Labuan Bajo Airport.This study used a qualitative method with data collection methods in the form of observation, interviews, and documentation. Sources of data in this study were obtained from primary data and secondary data. This research was conducted from May to June 2023 at Labuan Bajo Airport.The results of this study Labuan Bajo Airport have 7 parking stands, of which 2 parking stands are used for garbarata, and 5 parking stands are used for remote and parking stands for charters where not many charter planes enter Labuan Bajo Airport and to maintain flight safety in determine the parking stand The AMC Unit is working according to the SOP that has been set. When there are planes that will be landing at the same time, the AMC Unit will ask the ATC for an estimate of the aircraft, then the AMC Unit will determine the parking stand based on the type of aircraft that will be landing, for parking stands 5 and 6 can be used for Boeing and Airbus aircraft, parking stand 3 is used for ATR type aircraft, and parking stands 6 and 7 can be used for Boeing or Airbus type aircraft.

Analisis Kinerja Petugas Check In Counter Pada PT. Kokapura Avia Cabang Yogyakarta International Airport Annike Resty Putrie; Andika Saputra
Jurnal of Management and Social Sciences Vol. 2 No. 4 (2024): Journal of Management and Social Sciences
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jmsc.v1i1.77

Transportasi udara telah menjadi bagian penting bagi manusia yang banyak dipilih oleh masyarakat umum. Salah satu pelayanan pada transportasi udara di bandara adalah check in counter. Pelayanan pada check in counter sangat penting untuk mendukung kelancaran penerbangan. Petugas check in counter harus memiliki kinerja yang baik dalam melayani penumpang dan bagasi penumpang. Penelitian ini bertujuan untuk mengetahui kinerja dan kendala petugas check in counter pada PT. Kokapura Avia cabang Yogyakarta International Airport.Penelitian ini menggunakan metode kualitatif. Berbagai teknik, termasuk observasi, wawancara, dan dokumentasi, digunakan untuk mengumpulkan data untuk penelitian ini. Reduksi data, penyajian data, dan penyusunan kesimpulan merupakan tiga tahapan analisis yang digunakan dalam penelitian. Hasil dari penelitian ini adalah Petugas check in counter telah melaksanakan tugasnya dengan baik berdasarkan SOP seperti, hadir tepat waktu, memberikan pelayanan maksimal kepada penumpang seperti, memberikan informasi secara detail, waktu boarding, nomor penerbangan, rute, memastikan tujuan penumpang serta menangani bagasi penumpang dengan mengutamakan kepuasan penumpang serta bersikap profesional. Kendala yang dihadapi petugas check in counter yaitu system server check in down, antrian penumpang menumpuk, over baggage (bagasi berlebihan), keluhan penumpang dan bagasi stranded. Saran bagi perusahaan agar dapat mempertahankan kualitas pelayanan penumpang dan mencari solusi serta mengatasi kendala yang dihadapi petugas check in counter.

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