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All Journal Abdi Samulang : Jurnal Pengabdian Kepada Masyarakat Jurnal Ventilator: Jurnal Riset Ilmu Kesehatan dan Keperawatan
Kristofara Karolina Kewa
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Sosialisasi Mutu Pelayanan Pasien Rawat Jalan di Rumah Sakit Paru Manguharjo Madium Asmirati Yakob; Lina Alfiyani; Anindita Hasniahti Rahmah; Widya Kaharani Putri; Nurul Fatimah; Avi Arya Buana Jaya Putra; Kristofara Karolina Kewa
ABDI SAMULANG: Jurnal Pengabdian Kepada Masyarakat Vol 3 No 1 (2024): JANUARI| ABDI SAMULANG
Publisher : Yayasan Habiburrahman Jamalu Bina Ummat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61477/abdisamulang.v3i1.34

Abstract

Satisfaction in services contained in a hospital can be measured by the quality of its health workers. High-quality health services are able to provide satisfaction to health service users at the standard level of satisfaction and code of ethics of a profession. Continuous improvement can be done through a process that is carried out on the quality of health services to meet all customer expectations. The purpose of this activity is to socialize the quality of outpatient services at Manguharjo Madiun Lung Hospital. The results of this PKM socialization showed that respondents who stated that they were satisfied with the quality of officer service because officers had the ability/reliability and experience in carrying out medical actions. This shows that the better the service provided by officers to patients related to the actions given, and can provide clear information related to the disease and the actions to be taken, the customer/patient will feel more satisfied with the service received. In order to better understand and understand how the quality of service in the hospital, especially outpatient, is in accordance with the patient's expectations with the reality felt during the examination. So it is important to provide this education to patients so that they are a little educated and not easily consumed by hoaxes about the issue of poor service.
Hubungan Mutu Pelayanan dengan Kepuasan Pasien Rawat Jalan di Rumah Sakit Paru Manguharjo Madiun Tahun 2023 Asmirati Yakob; Lina Alfiyani; Yuli Kusumawati; Avi Arya Buana Jaya Putra; Kristofara Karolina Kewa
Jurnal Ventilator Vol. 1 No. 4 (2023): Desember : Jurnal Ventilator
Publisher : Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59680/ventilator.v1i4.785

Abstract

Health services which is execllent is able to refer to prime levels that are implemented on basis of service and code of ethics. Those will create a satisfaction for each patient. To measure the quality of service, there are several references, including; tangibles, reliability, empathy, assurance, and responsiveness. This study investigated the correlation between service quality and outpatient satisfaction at Manguharjo Lung Hospital (RS Paru Mangunharjo), Madiun, East Java. All the specimens in this research were outpatients where purposive sampling is used to determine the research sample. Data Accomodation technique is carried out by questionnaire. The output of the research, from 80 respondents asked about the relation between service quality and outpatient satisfaction at Manguharjo Lung Hospital, it can be concluded that there are dealings among Reliability, Assurance Tangibles, Empathy, and Responsiveness. The outcome of this research is ecpected to contribute theoritically such escalating quality development especially in public institutions, namely hospitals. Practically, It can be a consideration in arranging the policies that relate about hospital service particularly for outpatient service cases.
Co-Authors Anindita Hasniahti Rahmah Asmirati Yakob Avi Arya Buana Jaya Putra Lina Alfiyani Nurul Fatimah Widya Kaharani Putri Yuli Kusumawati