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All Journal INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi Jurnal Perangkat Lunak
Hasanati, Nida’ul
Unknown Affiliation
Arts Computer Science & IT Decision Sciences, Operations Research & Management

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USER EXPERIENCE ANALYSIS OF THE CANVA APPLICATION USING THE SYSTEM USABILITY SCALE (SUS) METHOD. Hasanati, Nida’ul; Nashikha, Ainun
JURNAL PERANGKAT LUNAK Vol 5 No 3 (2023): Jurnal Perangkat Lunak
Publisher : Indragiri Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/jupel.v5i3.2630

Abstract

The Canva Design application has gained popularity among users seeking to design graphics and visual content. However, users face challenges such as difficulty finding features, slow performance, unclear user interface, and functional issues. This research aims to identify and analyze these problems through User Experience and System Usability Scale (SUS) analysis. The findings provide valuable insights to Canva's development team to address weaknesses and improve usability. This research serves as a foundation for enhancing the quality and user-friendliness of the Canva application to meet the evolving needs and expectations of users.
Evaluation of Mobile Application Service on User Loyalty Using Expectation Confirmation Model Huda, Muhammad Qomarul; Irahman, Muhammad Shidqa; Hidayah, Nur Aeni; Hasanati, Nida’ul; Sugiarti, Yuni
INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi Vol 10 No 1 (2026)
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/intensif.v10i1.25253

Abstract

Background: Mobile-based Academic Information Systems (AIS) have become essential for improving accessibility and efficiency in higher education. UIN Jakarta’s AIS Mobile aims to support academic activities; however, user loyalty remains low, as many students prefer accessing services via the web platform. Objective: This study evaluates AIS Mobile services and identifies key factors influencing user loyalty using an extended Expectation Confirmation Model (ECM). Methods: A quantitative approach was employed, involving 334 respondents selected through purposive sampling. Data were collected via an online questionnaire and analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM) with SmartPLS 4.0.9.3. The proposed model integrates ECM constructs—confirmation, perceived usefulness, satisfaction, and continuance intention—with additional variables: system quality, information quality, trust, habit, and loyalty. Results: Findings indicate that eight hypotheses were supported, confirming significant relationships among confirmation, perceived usefulness, trust, habit, and continuance intention in shaping loyalty. Satisfaction, however, showed no significant effect on continuance intention. The model demonstrates strong explanatory power, with R² values of 0.737 for continuance intention and 0.726 for satisfaction. Habit exhibited the largest effect size, emphasizing its role in sustaining usage. Implications: To enhance user loyalty, developers should prioritize improving system reliability, security, and usability while fostering habitual engagement through intuitive design and personalized features. These insights provide actionable strategies for strengthening AIS Mobile adoption in Islamic higher education contexts.
Co-Authors Huda, Muhammad Qomarul Irahman, Muhammad Shidqa Nashikha, Ainun Nur Aeni Hidayah Yuni Sugiarti, Yuni