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All Journal Sinkron : Jurnal dan Penelitian Teknik Informatika
Nashikha, Ainun
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Computer Science & IT

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Information Security Evaluation of Data Centre Architecture Using COBIT 5 Nurbojatmiko, Nurbojatmiko; Irahman, Muhammad Shidqa; Nashikha, Ainun; Ramadhan, Raihan Lail
Sinkron : jurnal dan penelitian teknik informatika Vol. 8 No. 1 (2024): Articles Research Volume 8 Issue 1, January 2024
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/sinkron.v9i1.13224

Abstract

Pusat Teknologi Informasi dan Pangkalan Data (Pustipanda) UIN Jakarta is an institution in charge of managing all information systems and data management for UIN Jakarta. However, security issues are still one of the problems faced by Pustipanda today, such as data leaks, and websites that are often problematic. This research aims to assess the level of information security at the UIN Jakarta Pustipanda data centre using the COBIT 5 framework. Information security is very important in supporting organizational operations, especially facing cyber threats in the data centre environment. The research approach included document analysis, observation, and interviews with stakeholders at Pustipanda UIN Jakarta. Identification of information security weaknesses, assessment of compliance with security standards, and design of appropriate solutions are the subject of the research. It is hoped that the results will provide a comprehensive picture of information security in the data centre as well as concrete recommendations for improvement. The results of the research include an understanding of the status of information security at Pustipanda UIN Jakarta, as well as guidelines for improving information security in accordance with COBIT 5 principles. These efforts aim to reduce risk and protect the integrity, confidentiality, and availability of data in the data centre environment
Mobile Banking Service Quality and User Loyalty Using MSQUAL: A Systematic Literature Review Nashikha, Ainun; Huda, Muhammad Qomarul; Fitroh, Fitroh; Durachman, Yusuf; Waspodo, Bayu
Sinkron : jurnal dan penelitian teknik informatika Vol. 9 No. 4 (2025): Articles Research October 2025
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/sinkron.v9i4.15231

Abstract

Digital transformation has made mobile banking a core service in the banking industry, emphasizing service quality as a critical factor for user satisfaction and loyalty. This study presents a systematic literature review (SLR) of mobile banking research from 2021 to 2025, guided by PRISMA and structured using the PICOC framework (Population, Intervention, Comparison, Outcome, Context) to systematically select and evaluate relevant studies. The MS-QUAL model, comprising nine dimensions: efficiency, system availability, responsiveness, privacy, content, contact, billing, fulfillment, and compensation, was used as the evaluation framework. Out of 924 initially identified articles, 20 met the inclusion criteria for in-depth analysis. Findings show that efficiency, system availability, privacy, responsiveness, content, and fulfillment consistently drive user satisfaction, while compensation, contact, and billing have limited influence. Satisfaction serves as the primary mediator connecting service quality to loyalty, indicating that improvements in MS-QUAL dimensions must translate into positive user experiences to foster long-term loyalty. The study further highlights challenges in maintaining security standards, adapting traditional dimensions to evolving user expectations, and ensuring consistent service quality. Opportunities lie in leveraging technologies such as AI, blockchain, and big data to create personalized, secure, and interactive experiences, enhancing both functional and emotional engagement. Overall, MS-QUAL remains a relevant and flexible framework for evaluating mobile banking service quality when aligned with contemporary technological advances and user-centered strategies.
Co-Authors Bayu Waspodo Elvi Fetrina Fitroh Fitroh, Fitroh Hasanati, Nida’ul Huda, Muhammad Qomarul Irahman, Muhammad Shidqa Meinarini Catur Utami Muhammad Faris, Muhammad Nurbojatmiko Nurbojatmiko, Nurbojatmiko Ramadhan, Raihan Lail Yusuf Abdurachman