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Predicting churn with filter-based techniques and deep learning Quek Jia Yi, Vivian; Ying Han, Pang; Zheng You, Lim; Shih Yin, Ooi; How Khoh, Wee
International Journal of Electrical and Computer Engineering (IJECE) Vol 14, No 2: April 2024
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijece.v14i2.pp2135-2144

Abstract

Customer churn prediction is of utmost importance in the telecommunications industry. Retaining customers through effective churn prevention strategies proves to be more cost-efficient. In this study, attribute selection analysis and deep learning are integrated to develop a customer churn prediction model to improve performance while reducing feature dimensions. The study includes the analysis of customer data attributes, exploratory data analysis, and data preprocessing for data quality enhancement. Next, significant features are selected using two attribute selection techniques, which are chi-square and analysis of variance (ANOVA). The selected features are fed into an artificial neural network (ANN) model for analysis and prediction. To enhance prediction performance and stability, a learning rate scheduler is deployed. Implementing the learning rate scheduler in the model can help prevent overfitting and enhance convergence speed. By dynamically adjusting the learning rate during the training process, the scheduler ensures that the model optimally adapts to the data while avoiding overfitting. The proposed model is evaluated using the Cell2Cell telecom database, and the results demonstrate that the proposed model exhibits a promising performance, showcasing its potential as an effective churn prediction solution in the telecommunications industry.
HSTCN-NuSVC: A Homogeneous Stacked Deep Ensemble Learner for Classifying Human Actions Using Smartphones Raja Sekaran, Sarmela; Pang, Ying Han; Shih Yin, Ooi; Zheng You, Lim
Emerging Science Journal Vol 9, No 1 (2025): February
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/ESJ-2025-09-01-026

Abstract

Smartphone-based human activity recognition (HAR) is an important research area due to its wide-ranging applications in health, security, gaming, etc. Existing HAR models face challenges such as tedious manual feature extraction/selection techniques, limited model generalisation, high computational cost, and inability to retain longer-term dependencies. This work aims to overcome the issues by proposing a lightweight, homogenous stacked deep ensemble model, termed Homogenous Stacking Temporal Convolutional Network with Nu-Support Vector Classifier (HSTCN-NuSVC), for activity classification. In this model, multiple enhanced TCN networks with diverse architectures are organised parallelly to capture hierarchical spatial-temporal patterns from raw inertial signals. Each base model (i.e., TCN) incorporates dilations and residual connections to preserve longer effective histories, allowing the model to retain longer-term dependencies. Additionally, dilations can diminish the number of trainable parameters, reducing the model complexity and computational cost. The base models’ predictions are concatenated and fed into a meta-learner (i.e., Nu-SVC) for final classification. The proposed HSTCN-NuSVC is evaluated using a publicly available database, i.e., UCI HAR, and a subject-independent protocol is implemented. The empirical results demonstrate that HSTCN-NuSVC achieves 97.25% accuracy with only 0.51 million parameters. The results exhibit the model’s effectiveness in enhancing generalisation across individuals with better accuracy and computational efficiency. Doi: 10.28991/ESJ-2025-09-01-026 Full Text: PDF