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All Journal Jurnal Kefarmasian AKFARINDO Prologue: Journal on Language and Literature
Salniyah
Unknown Affiliation
Humanities Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Social Sciences

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TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI RSUD UMAR MAS’UD BAWEAN Salniyah; Nurul Faizah; Amrina Amalia Yogananda
Jurnal Kefarmasian Akfarindo Vol 8 No 2 (2023)
Publisher : Akademi Farmasi Indonesia Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37089/jofar.v8i2.173

Abstract

RSUD Umar Mas’ud Bawean merupakan salah satu rumah sakit pilihan masyarakat Bawean untuk berobat. Pelayanan kefarmasian merupakan bagian yang tidak terpisahkan dari sistem pelayanan kesehatan yang berperan penting dalam meningkatkan mutu kehidupan pasien. Penelitian ini bertujuan untuk mengetahui karakteristik responden di RSUD Umar Mas’ud Bawean, gambaran pelayanan kefarmasian di RSUD Umar Mas’ud Bawean, dan tingkat kepuasan pasien terhadap pelayanan kefarmasian di RSUD Umar Mas’ud Bawean. Penelitian ini termasuk penelitian non eksperimental dengan analisis kuantitatif menggunakan model SERVQUAL dengan perhitungan CSI (Customer Satisfaction Index) dan menggunakan skala likert dengan lima dimensi yaitu reliability, responsiveness, assurance, empathy dan tangible. Hasil penelitian karakteristik responden, menunjukkan bahwa jenis kelamin yang paling banyak adalah wanita (76%), usia terbanyak 15-24 tahun (42%), tingkat pendidikan tertinggi adalah tamatan SMA (43%), dan pekerjaan terbanyak adalah ibu rumah tangga (32%). Gambaran pelayanan kefarmasian di RSUD Umar Mas’ud Bawean pada dimensi reliability cukup puas 2,6%, puas 55,4%, dan sangat puas 42%. Pada dimensi responsiveness cukup puas 3%, puas 49,25%, dan sangat puas 47,75%. Pada dimensi assurance tidak puas 0,2%, cukup puas 1,4%, puas 50,2%, dan sangat puas 48,2%. Pada dimensi empathy tidak puas 0,2%, cukup puas 1,6%, puas 47,8%, dan sangat puas 50,4%. Pada dimensi tangibles cukup puas 3,5%, puas 45,6%, dan sangat puas 51,2%. Hasil skor kepuasan pasien dengan perhitungan CSI (Customer Satisfaction Index) sebesar 89,68 yang berarti pasien merasa sangat puas terhadap pelayanan kefarmasian di RSUD Umar Mas’ud Bawean.
THE EFFECTS OF SEXUAL TRAUMA TOWARDS VIOLENCE IN THE NOVEL VENGEANCE IS MINE, ALL OTHERS PAY CASH BY EKA KURNIAWAN Salniyah; Latumeten, Anna Anganita Theresia
Prologue: Journal on Language and Literature Vol. 11 No. 1 (2025): Prologue: Journal on Language and Literature
Publisher : Faculty of Letters Universitas Balikpapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/jurnalprologue.v11i1.214

Abstract

This study examines the effects of sexual trauma on violent behavior in the novel Vengeance Is Mine All Others Pay Cash by Eka Kurniawan. There are two objectives of this study: to find out the forms of sexual trauma found in the novel, and to describe how sexual trauma effects violence. The study employs two theories: Herman's theory of sexual trauma and Fromm's theory of violence. The methodology used is qualitative research with primary data presented in descriptive form. Data were collected from the novel, while secondary data and other relevant sources were gathered through literature review. The results of the study indicate that the researcher found four forms of sexual trauma: childhood sexual abuse, sexual assault, sexual harassment, and sex trafficking. To examine the effects of sexual trauma on violence, the researcher utilized Fromm's theory, which distinguishes between benign aggression and malignant aggression. The researcher found that the most dominant type of sexual trauma was sexual harassment, which significantly impacts violent behavior. Specifically, sexual harassment often leads to violent behavior categorized as both malignant aggression. In conclusion, sexual trauma has a strong effect on the manifestation of violence in the forms of malignant in the novel.
Co-Authors Amrina Amalia Yogananda Anna Anganita Theresia Latumeten Nurul Faizah