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All Journal IJISTECH (International Journal Of Information System & Technology) IJISTECH Jurnal IPTEK Bagi Masyarakat
Fakhriyah, Mardhiyah
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Mechanical Engineering Physics Public Health Social Sciences

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Design and Development of A Web-Based Internet Complaint Information System using A Rule-Based Method at PT Integra Kreasitama Solusindo Fakhriyah, Mardhiyah; Kurniawan, Rakhmat
IJISTECH (International Journal of Information System and Technology) Vol 8, No 2 (2024): The August edition
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/ijistech.v8i2.355

Abstract

This study focuses on the development of an information system specifically designed to address issues related to service disruption complaints frequently encountered by customers of PT Integra Kreasitama Solusindo. In an era marked by significant advancements in information technology, it is imperative for service companies to ensure that their customers can easily and efficiently report any disruptions they experience. This research includes comprehensive system design steps, encompassing the creation of an intuitive user interface, the development of a well-structured database, and the modeling of the overall system workflow. The primary objective of the developed information system is to facilitate the reporting of complaints, allow customers to monitor the progress of their complaints, and enable the support team to provide prompt and relevant responses. A rigorous testing methodology was employed during the development phase to ensure the system's performance and reliability. Evaluation results demonstrate that the system significantly optimizes the efficiency of managing service disruption complaints, resulting in faster response times. Additionally, the system enhances the overall management of customer service. This research underscores the importance of leveraging information technology to improve customer service quality, thereby positioning PT Integra Kreasitama Solusindo as a competitive entity in the digital era. The findings of this research are expected to offer valuable insights for other companies facing similar challenges in managing customer complaints
Design and Development of A Web-Based Internet Complaint Information System using A Rule-Based Method at PT Integra Kreasitama Solusindo Fakhriyah, Mardhiyah; Kurniawan, Rakhmat
IJISTECH (International Journal of Information System and Technology) Vol 8, No 2 (2024): The August edition
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/ijistech.v8i2.355

Abstract

This study focuses on the development of an information system specifically designed to address issues related to service disruption complaints frequently encountered by customers of PT Integra Kreasitama Solusindo. In an era marked by significant advancements in information technology, it is imperative for service companies to ensure that their customers can easily and efficiently report any disruptions they experience. This research includes comprehensive system design steps, encompassing the creation of an intuitive user interface, the development of a well-structured database, and the modeling of the overall system workflow. The primary objective of the developed information system is to facilitate the reporting of complaints, allow customers to monitor the progress of their complaints, and enable the support team to provide prompt and relevant responses. A rigorous testing methodology was employed during the development phase to ensure the system's performance and reliability. Evaluation results demonstrate that the system significantly optimizes the efficiency of managing service disruption complaints, resulting in faster response times. Additionally, the system enhances the overall management of customer service. This research underscores the importance of leveraging information technology to improve customer service quality, thereby positioning PT Integra Kreasitama Solusindo as a competitive entity in the digital era. The findings of this research are expected to offer valuable insights for other companies facing similar challenges in managing customer complaints
Sistem Informasi Pelayanan Pembelajaran Siswa Diklat Fakhriyah, Mardhiyah; Tarigan, M. Faisal Afiff
Jurnal IPTEK Bagi Masyarakat Vol 3 No 2 (2023)
Publisher : Ali Institute of Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jibm.v3i2.672

Abstract

Sumber daya manusia pada suatu perusahaan atau organisasi ini merupakan bagian yang sangat penting. Pada perusahaan atau organisasi biasanya selalu berusaha untuk meningkatkan layanan pembelajaran basi siswa diklat, misalnya memberikan pelayanan pembelajaran yang baik kepada siswa diklat. Tujuan penelitian ini adalah untuk mengetahui pengaruh pelayanan pembelajaran terhadap siswa diklat PT.  PLN UPDL Tuntungan Medan. Metode analisis ini menggunakan regresi linier berganda. Pada hasil penelitian menunjukkan bahwa pelayanan pembelajaran siswa diklat di signifikan dengan baik secara simultan maupun parsial terhadap siswa diklat, sehingga hipotesis yang diajukan disetujui oleh pihak PT. PLN UPDL Tuntungan Medan pada upaya meningkatkan pelayanan pembelajaran siswa diklat hendaknya memperhatikan factor – factor pelayanan pembelajaran siswa diklat.
Co-Authors Rakhmat Kurniawan R Tarigan, M. Faisal Afiff