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Analisis Kualitas Sistem Informasi Layanan pada PT. Inti Jasa Kreatif Menggunakan Metode Webqual 4.0 Putri, Nuryani Mawar; Achyani, Yuni Eka
Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Vol 14 No 2 (2024): September 2024
Publisher : STMIK Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33020/saintekom.v14i2.739

Abstract

PT Inti Jasa Kreatif is an Event Organizer company that relies heavily on the quality of information systems to maintain smooth operations, efficiency, and client satisfaction. This company uses websites to convey business information. To improve the quality of design and user interaction, PT Inti Jasa Kreatif uses the WebQual 4.0 method in analyzing website quality. This study will analyze the quality of the service information system www.intijasakreatif.co.id with a focus on the aspects of usability, informativeness, and trustworthiness, measuring client needs and satisfaction with services using the Webqual 4.0 method. The Webqual 4.0 method is a method developed to measure the quality of web-based services with the data used being the respondents of the questionnaire that has been distributed. The data collection method uses primary data in the form of questionnaires distributed to 102 respondents. Based on data processing, it can be seen that in the validity test of variable X1 (Usability Quality) the results show that variable X1 correlates with the potential quality of website usability that respondents find it easy to use the website application. From the results above, the author concludes that variable X1 has more influence than variables X2 and X3 on user satisfaction.
A Multimodal Graph-Based Recommendation Architecture for Vendor Discovery in Context-Aware Event Planning Putri, Nuryani Mawar; Saputra, Irwansyah
Journal of Novel Engineering Science and Technology Vol. 5 No. 01 (2026): Journal of Novel Engineering Science and Technology
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/jnest.v5i01.1050

Abstract

Context-aware vendor recommendation remains a critical challenge in dynamic event planning systems, particularly in multilingual and temporally sensitive markets such as Indonesia. This paper presents MAMRS (Multi-Agent Multimodal Recommendation System), a novel graph-based architecture that integrates semantic similarity, temporal availability, and user interaction history within a heterogeneous knowledge graph processed using Graph Attention Networks (GAT). The system uniquely combines CSR-aware attention mechanisms with a local LLM (Mistral-7B) to deliver explainable, sustainability-focused recommendations while preserving data privacy. MAMRS introduces three key innovations: (1) A GAT-based reasoning layer that dynamically weights vendor relevance using both structural relationships and corporate social responsibility (CSR) scores. (2) A fusion scoring engine that optimizes for semantic, temporal, behavioral, and sustainability constraints (achieving 93.4% CSR compliance in output, validated through grid search and rule-based scoring), (3) A locally deployed LLM that generates natural-language justifications with 18.7% higher BLEU scores, complemented by ROUGE-L (0.44) and METEOR (0.39), and validated through a small-scale Likert-scale user study (n=5). Evaluation on 250+ real user queries and 1,200+ vendor profiles from BuatEvent.id demonstrates that MAMRS achieves: (1) 21.3% improvement in top-3 accuracy over dense retrieval baselines (with p < 0.05, two-tailed t-test). (2) 1.6s average latency (1.9s p95) on local infrastructure. (3) 88.7% recall@5 in cold-start vendor scenarios, including new vendors with sparse metadata. This paragraph of the first footnote will contain the date on which you submitted your paper for review, which is populated by IEEE. It is IEEE style to display support information, including sponsor and financial support acknowledgments, here rather than in an acknowledgment section at the end of the article. The current implementation supports Indonesian and English queries, with future work planned for additional ASEAN languages and domains such as education and healthcare. These results position MAMRS as an effective solution for regulation-sensitive, multilingual event-planning platforms that require auditable, trustworthy, and scalable recommendation rationales.