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All Journal SINERGI: Jurnal Ilmiah Ilmu Manajemen Procedia of Social Sciences and Humanities
Hendriawan, Ayi
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Effect of Service Quality on Customer Satisfaction at Masagung Workshop During a Pandemic Covid 19: Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Di Bengkel Masagung Dalam Masa Pandemi Covid 19 Utomo, Priyo; Krisnanti, Maria; Zaman, Komarun; Hendriawan, Ayi; Manan, Abdul
Procedia of Social Sciences and Humanities Vol. 3 (2022): Proceedings of the 1st SENARA 2022
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/pssh.v3i.113

Abstract

In the management of services during the COVID-19 pandemic, there are various kinds of assessments from service users about the Masagung Auto Body Repair workshop. The problem of service that does not satisfy customers is a separate lesson for Masagung's workshop in making considerations to evaluate the company's performance, in order to avoid a decrease in consumer interest in the future. This study aims to determine how far the level of service quality that has been provided by Masagung to customers when viewed from the dimensions of service quality by using a quantitative approach to the associative method. The results of this study are based on partial tests and simple linear regression, in data processing using a Likert scale and also using a scatterplot. The data studied are the results of the answers of respondents who make vehicle repairs at Masagung Workshop. The sample used is the consumers who come to visit Masagung Workshop to do car repairs. The conclusion in this study is that service quality has a significant effect on customer satisfaction, this can be seen in the t test where t count is 3.452 > t table value is 1.987 with a significant 0.001 and a coefficient value of 0.131. This shows that the quality of service provided by the Masagung workshop is a factor that greatly influences the satisfaction of customers who come to the Masagung workshop.
Exploring the Role of Incentives and Motivation in Enhancing Employee Performance Nuryadi, Nuryadi; Zaman, Komarun; Utomo, Priyo; Hendriawan, Ayi; Farida, Nur
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 15 No. 1 (2025): Maret 2025
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/sng.v15i1.10709

Abstract

The problem in this study is whether incentives and motivation affect employee performance. This research is motivated by the importance of the role of each employee in the company. Therefore, companies need to increase their attention to the quality of their employees, both in terms of the quality of knowledge and skills, careers and welfare levels. Employee performance will be greatly influenced by several factors, both those originating from workers and those from the company. As a form of remuneration for the company for the performance of its employees, it is necessary to provide rewards in the form of incentives. The purpose of this study was to determine whether the incentives and motivation given to employees affect employee performance. This research method uses quantitative methods by using data collection techniques and distributing questionnaires then the results of the research are analyzed using the SPSS application. This research was conducted at PT. Tasindo Central Perkasa
Co-Authors Krisnanti, Maria Nur Farida Nuryadi Nuryadi Priyo Utomo Siti Helmyati Zaman, Komarun