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Influence of Social Determinants of Health Service Quality on Patient Satisfaction at Undata Hospital, Palu Sudirman, Sudirman; Nur Ali, Muhammad; Rahman, Nurdin
Journal of Public Health and Pharmacy Vol. 4 No. 2: JULY 2024
Publisher : Pusat Pengembangan Teknologi Informasi dan Jurnal Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jphp.v4i2.5427

Abstract

Introduction: This study aimed to investigate the effect of social determinants of health service quality on patient’s satisfaction at Undata Regional Public Hospital. Methods: The sample consists of 97 inpatients who were treated for at least 2x24 hours. The data analysis technique is Structural Equation Model (SEM) with data analysis tools using SmartPLS software version 3. Results: The results show that the social dimensions of access and quality of education, access to quality health services, and economic stability have no significant effect on service quality. In the dimension of social and community, environmental development influences service quality. Service quality has a significant impact on satisfaction. Access and quality of education, access and quality of health services, social and community context, economic stability have no effect on satisfaction, and the dimension of environmental development influences satisfaction. In the dimensions of access and quality of education, access and quality of health services, economic stability through service quality as an intervening variable has no significant effect on satisfaction. The dimensions of social and community and the dimension of environmental development through the quality of service as an intervening variable have a significant effect on satisfaction at Undata Palu Regional Public Hospital. The level of patient’s satisfaction with health services with a community satisfaction survey value is 3,09 or with good service unit performance. Conclusion: The findings suggest that while some social determinants like education and economic stability do not directly impact service quality or patient satisfaction, factors such as community context and environmental development significantly enhance service quality and satisfaction. These insights underline the importance of a holistic approach to improving healthcare services, focusing on broader social and environmental factors.
Strategy for Handling Conflict Resolution Through a Territorial Development Approach Suharjo, Dwi; Nur Ali, Muhammad; Hasbullah, Hasbullah
International Journal of Social Science, Education, Communication and Economics Vol. 3 No. 1 (2024): April
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sj.v3i1.298

Abstract

The aim of this research is to analyze and understand the anatomy of social religious conflict in the Poso conflict as learning through the territorial development approach as a resolution and problem solving strategy. This research uses qualitative research. The researcher's reason is that the problem being studied is very general, dynamic and complex, not an independent reality but an object full of transcendental meaning (religious in nature and difficult to understand). This research procedure was carried out by analyzing the opinions of leadership elements in the Central Sulawesi region, including the military, Civil Officials, NGOs (NGOs) related to conflict studies, Conflict Actors, Religious Leaders, and Social Science Experts. The mediation approach was carried out through territorial guidance by the Indonesian National Land Army apparatus. The research results show that anatomically, the cause of the Poso conflict comes from within the Poso community and not external parties. The Poso conflict was caused by many factors, not only related to religious factors but also the overlap of various factors, such as economic inequality, political institutional crisis, distrust in legal institutions and law enforcement, security crisis and disorientation of socio-cultural values. The resolution is carried out through the territorial development approaches such as (1) the territorial development in the Field of Ideology. (2) the territorial development in the Political Sector which is directed and implemented through non-physical activities, (3) the territorial development through an Economic Sector approach. (4). the territorial development through a Socio-Cultural Sector approach. which is directed at developing community aspects of culture and social ethics. (5) Special Assistant in the Field of Defense and Security. which is directed at community development in the field of public security defense. Based on the research results, it is recommended to central and regional leaders that the Poso Complex should be used as an event for valuable learning and serious understanding of conflict triggers (triggers), basic causes of conflict (pivotal factors), factors that mobilize conflict (mobilizing factors), as well as factors which exacerbate the conflict (aggravating factors). Then it is recommended that the TNI be able to carry out intensity and existence as well as professionalism of territorial development by Indonesian National Army officers from the army headquarters in their subordinate units such as military area commands, military resort commands, and military district commands and their staff to be able to detect symptoms of more vital factors. early so that the symptoms of conflict can be controlled.