Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Maslahah: Jurnal Manajemen dan Ekonomi Syariah
Silvi Ayu Firnanda
Unknown Affiliation
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Pelayanan dan Lokasi terhadap Kepuasan Pelanggan Distributor Beauty Glow Skincare Trenggalek Silvi Ayu Firnanda; Imam Sukwatus Suja’i
Maslahah : Jurnal Manajemen dan Ekonomi Syariah Vol. 1 No. 3 (2023): Juli : Jurnal Manajemen dan Ekonomi Syariah
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/maslahah.v1i3.253

Abstract

This study aims to determine the effect of service quality on customer satisfaction, determine the effect of location on customer satisfaction, and to determine the effect of Service Quality and Location on Customer Satisfaction of Beauty Glow Skincare Trenggalek Distributor. The number of samples in this study amounted to 110 respondents. The results of this study indicate that partially Service Quality has a positive and significant effect on Customer Satisfaction with a tcount> ttable value of 10.311> 1.982, partially Location has a positive and significant effect on Customer Satisfaction with a tcount<ttable value of 5.157> 1.982, simultaneously quality service and location have a positive and significant effect on customer satisfaction with a value of Fcount>Ftable, namely 80.989>3.09. The coefficient of determination value of 59.5% shows that Service Quality and Location affect Customer Satisfaction and the remaining 40.5%.
Co-Authors Imam Sukwatus Suja’I