Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer
Muhammad Nur Iksan
Unknown Affiliation
Industrial & Manufacturing Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Teknologi Informasi, Risiko, Dan Handling Complaint Terhadap Minat Nasabah BSI Kota Palangka Raya Dalam Menggunakan Internet Banking Muhammad Nur Iksan; Sopyan Hakim; Al Hujjah Asianingrum
Jurnal ilmiah Sistem Informasi dan Ilmu Komputer Vol. 4 No. 1 (2024): Maret : Jurnal ilmiah Sistem Informasi dan Ilmu Komputer
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juisik.v4i1.731

Abstract

This research responds to the development of Internet Banking technology in the banking sector. Internet banking has become an integral part of financial institutions; however, risks and handling complaints about services can influence customer interest. The research aims to analyze the influence of information technology, risk, and complaint handling on the interest of BSI customers in Palangka Raya City in using Internet Banking, both partially and simultaneously. The research method is quantitative with a survey type, involving 96 respondents determined by the lemeshow formula. Data were collected through a questionnaire, and the analysis was conducted with prerequisite tests (normality, multicollinearity, and heteroskedasticity) and using multiple linear regression analysis, T-test, F-test, and coefficient of determination in SPSS 26. The research results show that information technology and risk partially have a positive and significant effect on customer interest in using internet banking, while handling complaints do not have a significant partial effect. The F-test indicates that simultaneously information technology, risk, and complaint handling are significant for customer interest. The coefficient of determination of 0.514 shows how well these three variables explain the variation in customer interest in using internet banking.
Co-Authors Al Hujjah Asianingrum Sopyan Hakim