Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Pilar Nusa Mandiri
Pratama, Yuda Adi
Unknown Affiliation
Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
DESIGN OF CLOUD-BASED CHATBOT APPLICATION AT PT. TRAVELOKA SINGAPORE USING THE AGILE METHOD Pratama, Yuda Adi; Kristiana, Titin
Jurnal Pilar Nusa Mandiri Vol 19 No 1 (2023): Pilar Nusa Mandiri : Journal of Computing and Information System Publishing Peri
Publisher : LPPM Universitas Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/pilar.v19i1.3055

Abstract

The role of customer service will be good if it can serve all obstacles or difficulties users face directly and in real time. However, there are times when the number of customer service is not proportional to the number of users who make complaints to customer service, and often, users ask questions generally available on Frequent Ask Questions (FAQ), so there are limitations and are fewer responsive in serving user complaints. By developing a cloud computing-based Chatbot application, it is hoped that it will make it easier for customer service to handle recurring questions and increase response time to users in real-time. The development of this chatbot application uses the agile method with the scrum framework. Where in the development process carried out is divided into several phases called sprints. The development of this application was carried out in 3 sprints from the time the project was announced to completion.
Co-Authors Kristiana, Titin