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All Journal ISTIKHLAF: Jurnal Ekonomi, Perbankan & Manajemen Syariah Moneter : Jurnal Keuangan dan Perbankan
Khoiriaturrahmah, Miftah
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Religion Computer Science & IT Economics, Econometrics & Finance Education Library & Information Science Social Sciences

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Minat Masyarakat Dalam Menabung Pada Masa Pandemi di BPRS Al-Washliyah Medan Khoiriaturrahmah, Miftah; Dalimunte, Ahmad Amin
ISTIKHLAF: Jurnal Ekonomi, Perbankan dan Manajemen Syariah Vol. 3 No. 2 (2021): (September 2021)
Publisher : Institut Agama Islam Yasni Bungo Jambi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51311/istikhlaf.v3i2.398

Abstract

the results of this study indicate that; First, the public's interest in saving duringthe pandemic at BPRS Al-Washliyah Medan is interested in which the number of people has increased from the previous year. 5 components that influence people's interest in saving during the COVID-19 pandemic, namely: Attention, Interest, Trust (Disire), Confidence (Convication), Feelings of Happiness. Many people have barriers to income that is only enough for daily needs that cannot be set aside for savings. Second, the efforts made by the Bank to increase public interest during the COVID-19 Pandemic is the 4P Mix, namely Product, Price, Promotion, but socialization in shcools cannot be carried out because schools are carried out in a brave manner, not face-to-face as usual so it is difficult to socialize. Facing these problems, the Bank goes directly to the community to conduct promotions by complying with health protocols and conduct promotions throught the internet site. Keywords : Community, Saving, COVID-19, BPRS Al-Washliyah Medan
The Effect of Perceptions of Technology, Risk and Handling Complaints on Customer Interest in Using Internet Banking At Bank Syari'ah Indonesia (BSI) KC Kisaran Khoiriaturrahmah, Miftah; Anggraini, Tuti; Jannah, Nurul
Moneter: Jurnal Keuangan dan Perbankan Vol. 11 No. 2 (2023): OKTOBER
Publisher : Universitas Ibn Khladun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/moneter.v11i2.217

Abstract

Bank Syari'ah Indonesia (BSI) is one of the companies that also utilizes information technology through digital services. Only not all digital services have many users, such as internet banking which is less than M-banking users. This study aims to determine the effect of perceived technology, risk and complaint handling on customer interest in using Internet banking at Bank Syariah Indonesia (BSI) Kisaran Branch Office. This research is a type of descriptive quantitative research. The population in this study were BSI customers at the Kisaran Branch Office. While the sample was obtained as many as 100 customers. Data collection techniques using questionnaires and documentation. The data analysis technique uses multiple regression analysis where before conducting multiple regression tests, classical assumption testing is carried out. The results of this study are Technology Perceptions, affecting customer interest in using Internet Banking at Bank Syariah Indonesia (BSI) Branch Office in Kisaran. Risk, affects customer interest in using Internet Banking at Bank Syari'ah Indonesia (BSI) Kisaran Branch Office. Handling Complaints, affects customer interest in using Internet Banking at Bank Syari'ah Indonesia (BSI),isaran Branch Office. The suggestion of this research is that it is hoped that the BSI Kisaran Branch Office will conduct broader socialization and promotion to further introduce the presence of Internet Bangking to potential customers. Keywords: Technologi Perception, Risk, Complaint Handling, Customer Interest
Co-Authors Dalimunte, Ahmad Amin Nurul Jannah Tuti Anggraini