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Sendow, Jelly
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Social Sciences

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PENGARUH KUALITAS PELAYANAN PASTRY SECTION TERHADAP MINAT BELI TAMU DI SINTESA PENINSULA HOTEL Sendow, Jelly; Martini, Sri; Ando, Aurellio X. L.
Jurnal Hospitaliti Vol. 2 No. 02 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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This study aims to determine the Effect of Pastry Section Service Quality on Guest Buying Interest at Sintesa Peninsula Hotel Manado. The research method used is the Quantitative Method, with data analysis techniques Simple Linear Regression. The population in this study were hotel guests, with a sample of sixty guests at the Sintesa Peninsula Hotel Manado. The results of the study prove that the Pastry Section Service Quality has a positive and significant effect on Guest Buying Interest with an F-count value of 53.975 and a significance of 0.000. This shows that the better the quality of service, the more guests' buying interest will increase. The conclusion of this study is the quality of service and has a significant influence on the Buying Interest of Guests at Sintesa Peninsula Hotel Manado. The advice given is that Sintesa Peninsula Hotel Manado maintains or improves the quality of its services so that guests have a high buying interest in the services that have been provided, and always update and arrange facilities at Sintesa Peninsula Hotel Manado.
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN TAMU DI MANADO QUALITY HOTEL Tombeng, Marthen; Sendow, Jelly; Makaminang, Jelni Y.
Jurnal Hospitaliti Vol. 2 No. 02 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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This study aims to determine the effect of service quality and price on guest satisfaction at Manado Quality Hotel. Guest satisfaction is an important factor in the hospitality industry because it can affect hotel reputation. The research method used is quantitative method with multiple linear regression data analysis techniques. The population in this study were guests at Manado Quality Hotel, with a sample of 30 people. The results showed that service quality has a significant effect on guest satisfaction at Manado Quality Hotel. Aspects such as staff friendliness, responsiveness to guest requests, room cleanliness, and the quality of hotel facilities have a positive impact on guest satisfaction. In addition, price also affects guest satisfaction. Prices that are reasonable and in accordance with the quality of service provided can increase guest satisfaction. Based on these findings, Manado Quality Hotel pays attention to and improves the quality of service provided to guests. Employee training in friendliness, responsiveness, and cleanliness can increase overall guest satisfaction. In addition, hotel management needs to consider pricing strategies that are competitive and in accordance with the value offered to guests. This research contributes to understanding the factors that influence guest satisfaction at Manado Quality Hotel. By understanding the effect of service quality and price, the hotel can take steps to improve guest satisfaction.
SISTEM DAILY REVENUE OF SALES UNTUK EFISIENSI DAN EFEKTIVITAS TENAGA KERJA DI TASIK RIA RESORT & SPA Sendow, Jelly
Jurnal Hospitaliti Vol. 3 No. 01 (2024): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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System of daily revenue of sales is representing a set of report from daily revenue which must be made to know the hotel income as well as guest stayed percentage/occupancy in Tasik Ria Resort & SPA. This system depict how to streamline the night auditor without having to enhance its office hours. Intrinsically system of daily revenue of sales intended to maximize the role of the night auditor by streamlining result of job and also employee efficiency. As for such with the labor efficiency that is one of position in Accounting Departement namely Income Auditor can be eliminated because its duty is enforceable by Night Auditor. The real of studied more curcimstantial both of position its duty much the same to and even cage can overlap.
Co-Authors Ando, Aurellio X. L. Makaminang, Jelni Y. Sri Martini Tombeng, Marthen