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All Journal Jurnal Ground Handling Dirgantara VISA: Journal of Vision and Ideas
Putrie, Annike Resty
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Aerospace Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Transportation Other

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PENGARUH PENERAPAN BAGASI BERBAYAR TERHADAP KEPUASAN PENUMPANG MASKAPAI WINGS AIR DI BANDAR UDARA H. HASAN AROEBOESMAN ENDE Tenda, Khairunnissa Fitria; Putrie, Annike Resty
Jurnal Ground Handling Vol 6 No 1 (2024): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v6i1.1062

Abstract

Wings Air (PT Wings Air Abadi) is a domestic airline based in Jakarta, Indonesia. Wings Air has won the trust of air transportation users with its Low Cost Carrier and can accompany transportation users to routes that are not covered by other airlines. On 8th January 2019 Lion Air implemented new regulations by removing checked baggage services for domestic Wings Air flights. Regarding this policy, passengers only get free cabin baggage facilities with a maximum weight of 7 kg and one personal item such as a laptop bag, hand bag, with maximum cabin baggage dimensions of 40 cm × 30 cm × 20 cm. In this article, we will examine the effect of implementing paid baggage on Wings Air passenger satisfaction at H. Hasan Aroeboesman Ende Airport. The research was conducted quantitatively. Data collection was carried out by conducting a literature study of the results carried out by previous researchers, taking from the documentation that had been created, and using questionnaire techniques. Validity test, reliability test, hypothesis test, T test, simple linear regression test and coefficient of determination were carried out in analyzing the data obtained. The results show that Ha is accepted and Ho is rejected. This means that there is an influence of the application of paid baggage on the satisfaction of Wings Air airline passengers at H. Hasan Aroesboeman Ende Airport. This is proven by the value of tcount (i.e. 33.248) > ttable (i.e. 1.984) with a significance of 0.000 (or < 0.05) in hypothesis testing. The coefficient of determination test produces an R square of 0.919 (or 91.9%), which means it is true that paid baggage is a variable that is strongly related to passenger satisfaction.
Analisis Pelayanan Staf Unit Lost and found dalam Menangani Permasalahan Delay Baggage pada Penumpang Singapore Airlines di Bandar Udara Internasional Juanda Surabaya Aprilia, Chintia Ariesta Bina; Putrie, Annike Resty
VISA: Journal of Vision and Ideas Vol. 4 No. 2 (2024): VISA: Journal of Vision and Ideas (In Press)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v4i2.1900

Abstract

Delay baggage is one of the issues handled by the lost and found unit at the airport. This happens when the baggage arrives late at the destination airport, especially on international flights. Some factors that contribute to delay baggage are short connecting flight times, baggage label detachment, and loading errors. This research aims to find out how the staf at the lost and found unit handle delay baggage issues for Singapore Airlines at Juanda Surabaya International Airport. The research method used is descriptive qualitative with interviews, observations, and documentation as data collection methods. The data obtained from this research includes interview results with the staf at the lost and found unit, as well as documents used in their daily activities. The results show that the service provided by the staf at the lost and found unit to Singapore Airlines passengers experiencing delay baggage issues is in accordance with Standard Operational Procedure (SOP). This includes baggage search and retrieval, as well as compensation provided by the airline.
Co-Authors Aprilia, Chintia Ariesta Bina Tenda, Khairunnissa Fitria