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All Journal Riset Ilmu Manajemen Bisnis dan Akuntansi Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial
Febrianti Soleha
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Mathematics Other

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Analisis Tingkat Kepuasan Masyarakat Terhadap Program Pengembangan Pendidikan dan Kreativitas Anak (Pendikresa) di Kota Samarinda Febrianti Soleha
Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial Vol. 2 No. 6 (2024): November : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/nakula.v2i6.1232

Abstract

Children’s education and creativity development program is carried out by the schools around the company areas embodies the company commitment related to the world of education in Samarinda. The aim of this research is to upgrade the service providers in improving the quality of services in Pendikresa Program. The sampling method used is Survey method. The data analysis methods used in this survey were descriptive analysis, customer satisfaction index and importance performance analysis. The results of the analysis illustrated that the survey on Community Satisfaction, underdone by Public Service Delivery Unit shows a figure of 71.20. It can be seen that this number fulfills the category of the value range 60% < IKM ≤ 80% which illustrates that the IKM value is in the "Good" criteria. The IPA analysis shows what included in the priority quadrant of improvement program, these include indicators such as : the openness of information regarding to program of the implementation procedures; the ease of program procedures; the accuracy of the implementation program schedule; the effectiveness of program implementation; the technical competency of program implementers; the managerial competency of program managers; the discipline and responsibility of program managers; the clarity of complaints handling procedures; and the clarity of complaint handling time; and) the facilitation procurement of supporting facilities or infrastructure program.
Evaluasi Kepuasan Masyarakat terhadap Program CSR Pengembangan Minat dan Bakat Anak Suku Buton oleh PT Pertamina Patra Niaga Fuel Terminal Samarinda Febrianti Soleha; Rahmat Isya Ginanjar; Muhammad Iwan Setiawan
Jurnal Rimba Riset Ilmu manajemen Bisnis dan Akuntansi Vol. 3 No. 3 (2025): Agustus : Riset Ilmu Manajemen Bisnis dan Akuntansi
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/rimba.v3i3.2038

Abstract

This study aims to evaluate community satisfaction with the CSR Program of PT Pertamina Patra Niaga Fuel Terminal Samarinda focused on talent and interest development for children of the Butonese community in Sidodadi Urban Village. A quantitative approach was applied using the Community Satisfaction Index (IKM) survey instrument based on Ministerial Regulation PANRB No. 14 of 2017, supported by Importance Performance Analysis (IPA). Results indicate an IKM score of 84.18, which falls under the “very good” category. However, several priority attributes, such as scheduling accuracy and supporting infrastructure, require improvement. Recommendations include service quality enhancement, community engagement, and sustainability-based planning.
Co-Authors Muhammad Iwan Setiawan Rahmat Isya Ginanjar