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All Journal Jurnal IPI (Ikatan Pustakawan Indonesia) Pustabiblia: Journal of Library and Information Science
Syahrial Nupin, Iswadi
Unknown Affiliation
Humanities Education Library & Information Science Social Sciences

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Membangun Komunikasi Digital dengan Pemustaka UPT Perpustakaan Universitas Andalas (Unand) sebagai Penciptaan Ekosistem Digital Syahrial Nupin, Iswadi
Jurnal IPI (Ikatan Pustakawan Indonesia) Vol. 8 No. 1 (2023): Mei
Publisher : Ikatan Pustakawan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/jurnal ipi.v8i1.178

Abstract

This study aims to explain the strategic steps taken to create a digital ecosystem at UPT Library Unand. The analytical method used in this study is a qualitative research method. The technique of taking the subject in this study used a purposive sampling technique, namely the sampling technique of data sources with certain considerations. The results showed that conveying messages to library users through Facebook, Instagram and Zoom Meeting was relatively ineffective because the use of digital platforms was not managed properly. there is no special staff that manages the digital communication platform. Therefore, staff with a Bachelor of Visual Communication Design (DKV) and D4 Software Engineering background are needed to manage digital communication platforms.
The Role of Reference Services Librarians at the University of Putra Indonesia (UPI) YPTK Library in Meeting the Information Needs of Library Users Syahrial Nupin, Iswadi; Dasril, Okta; Adri Yassin, Beny
Pustabiblia: Journal of Library and Information Science Vol. 1 No. 1 (2026): Edisi Khusus Call for Paper- kerjasama Pustabiblia - APPTIS
Publisher : Universitas Islam Negeri Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/pustabiblia.v1i1.4899

Abstract

Reference services are one of the main pillars in organizing academic libraries, especially in helping users find and utilize information effectively. This study aims to describe and analyze the role of reference service librarians at the Universitas Putra Indonesia (UPI) YPTK Library in meeting the information needs of users. The main focus of this study is how librarians carry out their functions as information facilitators, educators, and mediators between users and information sources, both print and digital. The method used in this study is descriptive qualitative with a field study approach. Data were collected through observation, in-depth interviews with librarians and users, and documentation related to reference service activities. The results of the study indicate that librarians at UPI YPTK have a very strategic role in providing information search guidance, helping users use electronic catalogs and databases, and providing reference consultations for academic needs such as final assignments, research, and writing scientific papers. Both informants interviewed by the author were satisfied with the service provided by the reference service librarian. However, this study also found several challenges, such as limited human resources, lack of ongoing training for librarians, and low awareness of users of the existence of reference services. For this reason, it is recommended to improve librarian competence through information literacy training, strengthening service promotion, and developing a technology-based reference service system. Overall, the role of reference service librarians at UPI YPTK is very important in bridging the information needs of users with relevant, accurate, and accountable information sources. This role not only supports academic activities but also encourages the creation of a campus community that is information literate and independent in learning.
Co-Authors Adri Yassin, Beny Dasril, Okta