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Citra Unik Mayasari
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Economics, Econometrics & Finance Environmental Science Social Sciences

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Peranan Departemen Personalia Dalam Mengurangi Jumlah Karyawan Resign Di The Westlake Resort Yogyakarta Citra Unik Mayasari; Irma Lestari
Journal of Tourism and Economic Vol. 1 No. 2 (2018): Edisi 2 Des 2018
Publisher : STIE Pariwisata API Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36594/jtec/rwnss824

Abstract

The personnel department is a department that has an important role in a resort. The role personnel from the recruitment process to managing employee needs. Employees who are competent in their work are obtained and a selective personnel in the recruitment process. The result of the recruitment process will affect the quality of resources that a resort has. A qualified employee is the asset to the resort that will determine the absence of the resort. Therefore, that employeess are required to always provide the work of the optimal. Resigning or stop working is a problem which often faced by personnel at The Westlake Resort Yogyakarta. Unorganized management policies make employees choose to resign. The data collection methode used is obervastion, interview, documentation, and literature review. Data analysis method used is descriptive method. The results showed that some reasons employees to resign one of them because there was no policy against the system career. The number of employees to resign an impact on the process of resorts that has been running well.
Upaya Kantor Depan Dalam Meminimalisir Keluhan Tamu Di Hotel Cavinton Yogyakarta Rosy Maelany Kisti; Citra Unik Mayasari
Journal of Tourism and Economic Vol. 2 No. 2 (2019): Edisi 4 Des 2019
Publisher : STIE Pariwisata API Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36594/jtec/zb1n8a14

Abstract

Cavinton Hotel Yogyakarta is one of the four star hotels that has location in the center of Yogyakarta, so Cavinton Hotel Yogyakarta become crowded during long holidays such as Eid holidays, school holidays, christmas and new year holidays.When the hotel was crowded there was any problems which caused inconvenience to guests, that make the guest have a complaints when staying at hotel. Data collection methods in the preparation of the research is a method of observation, interviews, documentation study and analysis methods library study of qualitative analysis method of data analysis without the use of statistical analysis. Complaints submitted by guests are directly by conveying direclty to staff hotel and indirectly by writig a comment on the online travel agent review. Complaints submitted by guest are about facilities complaint, staff/ attitudinal complaint, service releated problem and unusual complaint. If the complaint is not immediately handled, the impact that occurs is the guest becomes angry and dissapointed, guest do not return to the hotel for stay, then the hotel became a little interested, this causes hotel revenues is down. Front office efforts to handling guest complaints during the high season periods are adding personnel, re-checking guests room bookings, make sure the room that guests use are ready to use.
Co-Authors Irma Lestari Rosy Maelany Kisti