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All Journal Journal Accounting International Mount Hope Mount Hope Management International Journal
Maria Assumpta De Araujo
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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ANALISIS KINERJA KEUANGAN PT. PERUSAHAAN GAS NEGARA, TBK YANG TERDAFTAR DI BURSA EFEK INDONESIA DITINJAU DARI ASPEK PROFITABILITAS Maria Assumpta De Araujo; Soni letek; Yohanes Soares
Journal Accounting International Mount Hope Vol. 2 No. 1 (2024)
Publisher : Journal Accounting International Mount Hope

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/jaimo.v2i1.261

Abstract

Analysis of Financial Performance of PT. Gas Company State, Tbk Listed on the Indonesian Stock Exchange in Review from Profitability Aspects of the Year 2014-2020. The formulation of the problem raised is how the financial performance of the company PT. State Gas Company, Tbk is seen from the profitability aspects. The purpose of this research is to find out how the financial performance of the State Gas Company, which is seen from the profitability aspects. The data used in this research is secondary data, which is a financial report document. The data analysis technique in this study is to use non-statistical analysis techniques to determine the size of the financial ratio. Based on the results of the analysis obtained the conclusion that the financial performance of PT. State Gas Company, Tbk during the year 2014-2020 based on the ratio of profitability assessed. The recommendation that can be given to the researchers is PT. National Gas Company. The management should pay attention mainly to the policies that will be taken mainly in the financial management in order to be able to pay attention to the poor economic performance of the company, and for the users of financial reports with the presence of the calculation of the profitability ratio this is expected to be useful as additional information before taking decisions related to the company.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA (PERSERO) TBK. KANTOR UNIT OESAPA Maria Assumpta De Araujo; Soni letek; Yohanes Soares
Mount Hope Management International Journal Vol. 2 No. 1 (2024)
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/momil.v2i1.262

Abstract

The formulation of the problem in this study is "Is Quality of Service influenced on customer satisfaction at PT. Bank Rakyat Indonesia (Persero), Tbk. The data analysis technique used in this research is statistical analysis with simple linear regression technique using the application SPSS version 22, Oesapa Office Branch of Kupang Unit of 30.124 people in 2021. Based on the results of the analysis of the impact of service quality on customer satisfaction of PT. Bank Rakyat Indonesia (Persero), Tbk. Office Unit Oesapa, known value a or constant value of 2,368 shows that when the quality of service is 0 then the customer’s satisfaction is 2,368, using the regression equation is Y2,368+0,520X. Whereas the value b as a regression coefficient of 0,520 indicates that service quality has a positive influence on client satisfaction. This means that if the quality of service increases by 1% then customer satisfaction will also increase by 0.520 or 52%. Therefore, management should make the best possible effort to continue to improve the quality of services in order to increase customer satisfaction of BRI Branch Kupang
Co-Authors Soni letek Yohanes Soares