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All Journal Indonesian Accounting Literacy Journal Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran
Silvana
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Humanities Decision Sciences, Operations Research & Management Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Pengaruh Modal Usaha, Tingkat Pendidikan, dan Pengalaman Usaha terhadap Pendapatan UMKM di Taman Vatungguni, Kota Palu Silvana; Syamsul; Irma
Indonesian Accounting Literacy Journal Vol 4 No 2 (2024): Indonesian Accounting Literacy Journal (March 2024)
Publisher : Jurusan Akuntansi Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ialj.v4i2.5633

Abstract

This research aims to analyze the influence of business capital, education level and business experience on MSME income. This type of research is quantitative research. The population and sample of this research are MSME actors in Vatunguni Park, Palu City. This research data is primary data sourced from distributing questionnaires to research respondents. The data obtained was then analyzed using multiple linear regression analysis techniques. The test results show that business capital and business experience have a positive and significant effect on MSME income in Vatunguni Park, Palu City. Meanwhile, the level of education does not have a significant effect on the income of MSMEs in Vatunguni Park, Palu City.
Customer Satisfaction Analysis and Assesment of Occupational Health & Safety and Environment in Building Construction Project Silvana; Hasibuan, Bernard; Sugiarto
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 2, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i2.3895

Abstract

Ensuring safe working environment, reducing accident risks and safeguarding the workers and communities’ health are critical in construction projects. Customer satisfaction of Occupational Health, Safety and Environment is essential to project success since satisfied consumers are more likely to trust and loyal to contractor. WEGE has experienced client satisfaction issues over the last two years, including subpar job quality and project delays. Occupational Health & Safety and Environment performance data demonstrate the existence of workplace accidents, which must be addressed to improve customer satisfaction and ensure business operations sustainability. Direct survey approach was employed in this study to collect samples from current populations. The population comprises 169 people who are clients of the building construction project, both internally and externally. Utilizing proportionate stratified random sampling with a sample size of 119 respondents, the sampling methodology applies the Slovin formula. Using the Customer Satisfaction Index (CSI) approach, the findings indicated that 79.17% of the total satisfaction was rated satisfactory. The Occupational Health, Safety and Environment report's orderly administration indicator had the largest gap analysis result (-0,24), while the rubbish and waste management indicator had the lowest gap value (-0,59). It is interpreted that the higher the gap score, the greater the priority for attribute improvement. The spider chart's outcome illustrates that relevance of performance level remains higher than it is currently. Specifically, the "Occupational Health, Safety and Environment report administration order" criterion has the lowest value. Consequently, the order of project report administration prior to the project's commencement is recommended as a means of enhancing customer satisfaction with the Occupational Health, Safety and Environment building construction projects aspect.
Co-Authors Bernard Hasibuan Irma Sugiarto Syahrir, Syamsul