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All Journal Jurnal Fokus Manajemen Bisnis Journal of Management and Business Insight
Jahid, Md. Abu
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The role of supplier relationship strategies, relationship with customer, and information sharing on firm performance Jahid, Md. Abu; Sukardi, Sukardi; Purwoko, Purwoko; Pasiri, Rafi Al
Journal of Management and Business Insight Vol. 1 No. 2 (2023)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jombi.v1i2.590

Abstract

Purpose-This study examines the correlation between supplier relationship strategies, relationship with customer, and information sharing on firm performance. Design/Methodology/Approach-The study population consisted of employees of Bank in Asia. The data of this study was collected through questionnaires, and the study sample consisted of 100 respondents. Outer model and inner model analysis techniques were applied to this research data using an analysis application called Smart PLS version 3.0. Findings-The results showed that supplier relationship strategies and information sharing have a positive effect on firm performance. Then, the opposite results are shown by relationship with customer and firm performance which shows a negative influence. Research limitations/implications-Banking businesses need to improve or optimize supplier relationship strategies, relationship with customers, and information sharing to drive firm performance growth. In this study, it is necessary to emphasize or improve relationships with customers to improve firm performance, because this study actually shows a negative influence. Originality/value-Studies on the performance of companies in the banking business, especially Bank in Asia can still be said to be quite limited. Previous research has not discussed supplier relationship strategies, relationship with customers, and information sharing to analyze company performance in the banking business.
E-service quality and promotion on customer loyalty: The importance of customer satisfaction Sukardi, Sukardi; Jahid, Md. Abu; Hendrawan, Suryana
Jurnal Fokus Manajemen Bisnis Vol. 13 No. 2 (2023)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/fokus.v13i2.9130

Abstract

Satisfaction and loyalty are two important things that must be maintained in a business. Various factors, including service quality and promotion, can also influence these. Bank services have entered a new digital phase. Bank services have implemented e-service as part of non-personal services that can be done anywhere and anytime, especially in an effort to deal with customer financial problems. This study intends to ascertain the impact of customer satisfaction, e-service quality, and promotion on customer loyalty as well as the impact of e-service and promotion on customer satisfaction. 173 respondents made up the study's sample, which was selected using a purposive sampling technique and non-probability sampling. Smart PLS is then used to process the data that was obtained. The outcomes demonstrated a negative correlation between customer satisfaction and e-service quality and promotion. The amount of customer loyalty has also been proven to be negatively impacted by the quality and promotion of e-service. The degree of customer pleasure, which has been shown to have a favorable impact on customer loyalty, also signals varied outcomes.
Co-Authors Hendrawan, Suryana Pasiri, Rafi Al Purwoko Purwoko Sukardi Sukardi