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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) FUNDAMENTAL AND MANAGEMENT NURSING JOURNAL
Susilowati, Ratna
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Nursing

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Pengaruh Kualitas Pelayanan, Kualitas Produk Dan Harga Terhadap Kepuasan Konsumen Warung Tepi Setu Susilowati, Ratna; B , Apriana Anggraeni; Drajat, Fardan
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 13 No. 2 (2024): JUNI
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v13i2.2285

Abstract

This scientific research aims to analyze the influence of product quality, service quality and price on consumer satisfaction at Warung Tepi Setu (case study of consumers at Warung Tepi Setu, Jalan Citayam. Cipayung, Depok City). The data collection method used was a questionnaire with a sample size of 100 respondents who are consumers of Warung Tepi Setu. The analysis methods used are Validity Test, Reliability Test, Normality Test, Multicollinearity Test, Autocorrelation Test, Heteroscedasticity Test, Multiple Linear Regression Analysis, Partial Test (t), Simultaneous Test (F) and Coefficient of Determination Test (R2). The testing tool used is SPSS v.22. The results of research using the Partial Test (T) show that the variables of product quality, service quality and price partially influence consumer satisfaction. Through the Simultaneous Test (F), it shows that the variables product quality, service quality and price simultaneously influence consumer satisfaction. Meanwhile, the Coefficient of Determination Test (R2) shows that product quality, service quality and price have a 26.2% effect on consumer satisfaction. Keywords: Service Quality, Product Quality, Price, Consumer Satisfaction
Pengaruh Kualitas Pelayanan, Kualitas Produk Dan Harga Terhadap Kepuasan Konsumen Warung Tepi Setu Susilowati, Ratna; B , Apriana Anggraeni; Drajat, Fardan
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 13 No. 2 (2024): JUNI
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v13i2.2285

Abstract

This scientific research aims to analyze the influence of product quality, service quality and price on consumer satisfaction at Warung Tepi Setu (case study of consumers at Warung Tepi Setu, Jalan Citayam. Cipayung, Depok City). The data collection method used was a questionnaire with a sample size of 100 respondents who are consumers of Warung Tepi Setu. The analysis methods used are Validity Test, Reliability Test, Normality Test, Multicollinearity Test, Autocorrelation Test, Heteroscedasticity Test, Multiple Linear Regression Analysis, Partial Test (t), Simultaneous Test (F) and Coefficient of Determination Test (R2). The testing tool used is SPSS v.22. The results of research using the Partial Test (T) show that the variables of product quality, service quality and price partially influence consumer satisfaction. Through the Simultaneous Test (F), it shows that the variables product quality, service quality and price simultaneously influence consumer satisfaction. Meanwhile, the Coefficient of Determination Test (R2) shows that product quality, service quality and price have a 26.2% effect on consumer satisfaction. Keywords: Service Quality, Product Quality, Price, Consumer Satisfaction
Analysis of the Emergency Nursing Staff Need Using Baseline Emergency Staffing Tool (Best) In Indonesia: A Prospective Study Putra, Kuswantoro Rusca; Rahmawati, Ike Nesdia; Noviyanti, Linda Wieke; Wulandari, Isti; Susilowati, Ratna
Fundamental and Management Nursing Journal Vol. 7 No. 1 (2024): VOLUME 7 ISSUE 1 2024
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/fmnj.v7i1.48569

Abstract

Introduction: Patient density in the emergency room (ER) is a worldwide phenomenon and a major health-care issue. Because of the high degree of patient severity and the dynamic workflow, treating patients in the ER is frequently delayed. But, determining the need for nurses in the ER is difficult since patients arrive at random, including several complex situations, the quantity of patients, and the length of stay shifting greatly. This study aims to assess the emergency nursing staff need by determining the nurses' workload and patient dependency level in emergency room of the hospital using the baseline emergency staffing tool (BEST). Methods: A prospective observational research design was used in this study. A consecutive sample of 101 nurses selected in seven-day period in emergency department. The research was carried out in two government general hospitals situated in the provinces of Central Java and East Java. The BEST was used to estimate nursing staff requirement in emergency department and patient dependency was assessed using the Jones Dependency Tool (JDT). Results: Calculation of staff requirements in the ER of the first hospital has an average of 16 nurses, while the second hospital has an average of 30 people. The staffing challenges faced by these hospitals are significant, with a discrepancy of 3 nurses and 14 individuals in the ER. Based on the official hours, the highest number of staff needed in the evening and night while the relatively low number is in the morning. Conclusions: This gap in staffing might have an effect on how patient's outcomes and poses potential risks. To maintain the greatest standard of service, it is critical to account for changes in patient volume and alter staffing levels accordingly
Co-Authors B , Apriana Anggraeni Drajat, Fardan Ike Nesdia Rahmawati, Ike Nesdia Kuswantoro Rusca Putra noviyanti, linda wieke Wulandari, Isti